I don't want tot be a call center nurse help

Nurses General Nursing

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I am a call center nurse and hate it. People are rude. they think I'm stupid because of the lack of information I'm allowed to share with them. What can I do?

Dear Sir/Madam,

It is with great regret that I tender my resignation effective ____________. I have been given wonderful opportunities with _________ and I appreciate all that has been afforded to me.

Signed,

Nurse2b/mommy/Nancy

Be gracious, courteous, and do not burn any bridges. Then GTFO as quickly as you can.

Specializes in nurseline,med surg, PD.

What Trash Panda said. I used to be a call center nurse, then one day I couldn't take it anymore so I quit.

If you do not like being a call center nurse... seek out positions you WOULD like.

Perhaps you would like 12 hour midnight shifts.. running around like a chicken with your head cut off and no breaks.

Specializes in Critical Care; Cardiac; Professional Development.

There is a lot of territory between call center and midnight chicken runs. ;) Seek out another situation. You may need to hunt down a hospital in need of warm bodies to first get your foot in or back in the door of acute care. Acute care experience is the gateway to pretty much all other kinds of nursing.

On the other hand...

There's an element here of taking things too personally. People are crazy, just completely ignorant and/or unthinking with their expectations of what can or should be able to be diagnosed or what type of advice is practical and safe to give over the phone. Too often they want to make a phone call and have someone else fix their problem, and become rude when it becomes clear that they might have to inconvenience themselves beyond the phone call.

Their unreasonable attitude should be "water off a duck's back" to you. Their rudeness or their insults actually say nothing at all about you. You may find your position more tolerable once you train yourself not to become insulted or riled, and develop some of your own scripting and paraverbals for dealing with the situation.

If you really don't enjoy anything about the work, sure, resign.

Best wishes ~

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