Drexel Review Course - am I the only one who thinks it is terrible??

thomhark · May 27, 2006

Hi, I am the "Director" referred to in the previous message.

First, let me clear-up an inaccuracy. Drexel University offers a refund to ANY student who takes our NCLEX REVIEW Course and then fails the exam. I think all review courses offer this.

And just like all other courses, we do not allow people to "pull out" of the course at the last minute. I'm sure that Kaplan and all other NCLEX Prep Courses will not allow you to walk out with full refund after giving the class a just 2-and-a-half hours out of 30+.

The teacher referred to in this message is highly regarded and has high evaluations after years of teaching for us. We have a terrific pass rate for our students and hope you'll realize that not everyone can be satisfied.

jacq821 · May 28, 2006

Tom -

I am extremely surprised to see that you have the audacity to respond to my public forum after the way you spoke to me on the phone. This forum was a way for me to express my concerns publicly since you were so adament that my concerns were invalid.

I find it very hard to believe that you and your company have this amazing reputation since I know first hand that you don't even return customers phone calls when they call to complain about your program.

Please believe that this is not an attack on you, just my way of expressing my frustration to losing out on $235 of hard earned money, from someone who has been in nursing school full time for 2 years, and doesn't have that kind of money to throw away.

I understand that not everyone can be satisfied, but the fact that you did not give my concerns a second thought, nor the concerns of the other students in my class that called you to complain, shows me that you AND your company have no regard for customer service or the customer themselves. As a matter of fact, a good friend of mine called after I did, and was given a blanket statement that there were to be no refunds given to my class who attended the program at my school, showing that you have absolutely no interest in making a group of nursing students feel better after feeling like they've been ripped off.

As per our conversation, you made it quite clear to me, that the only refund your company gives is for canceling the program 5 days prior to the start. I just hope that no other nursing student has to be put in the tough predicament that you put me and my fellow students in.

As for your instructor, whom you say has a great reputation, maybe she was just having an off day. Regardless, I felt, along with many other students in my class, that the instruction and review we were given was NOT what we payed for and was considered a complete waste of time. Like I stated to you on the phone, sitting through 3 days of the 4 day course would only have been a further waste of my time. Luckily, I was able to attend some hours of work to try and make up for the $235 that I lost to you and your company. Although I am not even close to fullfilling that, I still 100% back my decision to remove myself from your review class.

kurlyQ · May 28, 2006

I too am an unsatisfied customer of the Drexel review course. My attempts to contact the personnel have been unsuccessful since Monday, May 22, 2006. During my last attempt to contact the director I was told that if I'm calling about a refund I'm not getting one. I was also told that my registration paperwork would be mailed out on the 24th (the 2nd to last day of the class) which would clarify the guidelines of the class. I was also told that if I wanted my money back I would have had to contact them 5 days prior to the beginning of the class. (Had I known it was going to be this bad why would I have signed up?????????). I must say as my final thought that I am glad that the director can post on this forum but as for a phone call back----I am still waiting!!!!

pinkprincessRN · Jul 13, 2008

Hi, I am the "Director" referred to in the previous message.
First, let me clear-up an inaccuracy. Drexel University offers a refund to ANY student who takes our NCLEX REVIEW Course and then fails the exam. I think all review courses offer this.
And just like all other courses, we do not allow people to "pull out" of the course at the last minute. I'm sure that Kaplan and all other NCLEX Prep Courses will not allow you to walk out with full refund after giving the class a just 2-and-a-half hours out of 30+.
The teacher referred to in this message is highly regarded and has high evaluations after years of teaching for us. We have a terrific pass rate for our students and hope you'll realize that not everyone can be satisfied.

Hey Tom! Maybe u should take the time to read the MANY threads about complaints about the drexel program before regarding highly of the people that teach it........Of course, as a director, your gonna say how great the program is because its money in your pocket...

But the majority speaks!!!!!!!

Silverdragon102, BSN · Jul 13, 2008

Just to add this is a thread over 2 years old.

Closing