Published Mar 20, 2005
oramar
5,758 Posts
I lost patience with a family member. I had nine patients last evening I worked. This particular family was really monoplizing the staff. Finally I said, "I have a lot to do". They had a fit, got really nasty. The problem that they had me tied up with for 10 min. was this. "Don't wake my dad up but still give him his meds ". I am sure they complained to managment. These people were really trouble, caused a bunch of problems at several other establishments. PS has anyone noticed I have not been around for a while, just wondering?
hoolahan, ASN, RN
1 Article; 1,721 Posts
I did! Good to see you here.
Well, you know, doo-doo happens. We can't all be saints 100% of the time.
If they complained to management, I suggest you give them an apology and move on. A simple, I just wanted to say I am sorry I was short with you the other evening. Don't get too deep into it, but you obviously fo feel badly, or you wouldn't have mentioned it.
Some family's are no bed of roses to work with either. I am sure your manager knows that as well.
Maybe you can set some limits with them like you will give them 15 minutes of uminterputed question time while you ask a coworker to cover your people for that time. Ask them to write down all their questions. I know it sounds crazy, but sometimes these folks just want to know they are being heard.
Good luck hon!
suebird3
4,007 Posts
I know the feeling! just started a new job last Tuesday, and I am already set to toss in the towel. Had worked in an LTC for over 5 years...left because of the types of admits we were getting. The new place I am at started me training w/agirl who comes in a bit late.....then wants me to take over the floor "immediately".....give me a break! The agency work I did was home health!
Blackcat99
2,836 Posts
Welcome back oramar. Family members can be so very difficult. I hope everything will be OK when you return back to work. Good luck