Do you have to call santrax telephony when you arrive and when you leave your job?

[Blackcat99]

I still sometimes work a few private duty shifts. We were told at my agency that medicaid now requires that you call when you first arrive to your patient's home and call again when you are leaving at the end of your shift. So are all of you nurses doing this now for your patients who are on medicaid? Or is this yet just another lie that my agency thought up just for us?

[JustBeachyNurse, LPN]

Not in my area, however Medicaid is state specific so it may be required in the state you are working in, especially if there were some questionable time sheets along the way.

[Blackcat99]

I'm in Florida. I wonder if it is just for Florida or are there other states that have to do it too?

[itsmejuli]

I'm in Canada working for a home health agency, we are all required to call into a telephony system from the client's phone to verify our visits.

I fully support this system, there are far too many false claims filed by agencies, nurses, caregivers, you name it.

[SDALPN]

We don't have to. But when I worked for PSA they had us call in. The system is flawed though. Anyone can call the number and some families don't have a phone or landline. Plus some families change phones and numbers constantly. It's very flawed. If they want to monitor if staff is working, they need to drive by the patients home or stop by randomly. Even then, the family can lie for the nurse and the documentation can be altered.

[Blackcat99]

I use the father's cell phone to call in. Most of the time he forgets to charge it so by the time I call the phone number in it looks like I am 5 minutes late every evening when I check in. I am one of those people who is "never late". So I chart in my charting what time I arrived and why the phone call was made 5 minutes late. I don't have a cell phone.

[Selene006, BSN, LPN]

I work for two different agencies and one agency requires us to use the telephony system. I always have to use my own cell phone though because the client's family doesn't have a land line. I'm always reminding myself to keep my phone charged at all times! The system requires us to use an access code that changes every 30 seconds and is only available in the client's home.

[owlRN01]

Yes. I am in Florida working in home health and we call into santrax for a lot of our patients. Not all of them are set up with it yet but that is goal in the near future that they all have it.

[Brooke Schmidt, BSN, RN]

I work in WA state and my agency requires us to call into a system, we are given a code for each shift.