I am in a very strange situation right now. I am working in a small facility, and I have been working there for a little while now. Almost all of my co workers are pleasant, but there is one who is just terrible, she is so critical of everyone else, talks about everything she does as if she is a martyer, talks terribly other staff, speaks to people she considers "beneath" her (housekeeping staff surgical tech and admin assistant) so disrespectfully it makes me cringe and, overall, causes everyone to be extremely uncomfortable in this small working situation. She constantly references "other places she has worked." I am at a loss for how to deal with this person. The director just eats up everything this woman tells her, I also recently found out that she was fired from a surgery center she worked at about 18 months ago. I am at a loss for how to deal with this situation and what to do as I usually can crack the hardest of people, but she is very unique. Any books to read, techniques or suggestions would be appreciated.