On the radio yesterday there was a promo: "we will interview a flight attendant here and she will tell us how to get good service from the flight attendants on a plane." So to get good service I have to do something above and beyond purchasing a $500 ticket?? Airline flights clearly are classified as 'customer service' yet I have do something special to get the service for which I already paid good money? (In case you are wondering, I did not hear the actual interview. I do have a lot of respect for flight attendants--they put up with a lot and get very little recognitions. i just though the whole idea was pretty silly!)
Yet I have pts. who are paying nothing toward their bill and I am judged not on my nursing care but on my customer service skills.
