What is the best to handle the BS of ER and the repeat offenders. Is there a new book? I don't want "who moved my cheese" crap. Do you sing barnie songs in your head? do you go to a happy place in your head? I want to tell them where they can go with there complaining and narc rx begging/work notes. It seems the more i try to ignore the crap the more insane it gets. Come to ER for hair loss today and complained about waiting on sunday night, but management kisses their butt which makes it worse. It just seems to be getting out of control. I have seen alot of senior nurses burnout of this and trying to prevent it. Any help would be welcomed. Willing to try anything.