Bad Patient Care at Boston Medical Center?

Nurses General Nursing

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Read these complaints of bad care at Boston Medical Center that were posted as comments on the website of a Boston newspaper that published an article re: contract negotiations that allnurses.com listed in its News section:

Having been a patient at the Newbury Pavilion at Boston Medical Center for four days, I would say the fearful and hostile working environment is more applicable to what I went through as a patient. I was left on inadequate pain control for 48 hours, met with hostile nurses, inadequate "Patient Advocacy," a nurse manager who did not return a call after I returned home, and a hostile Patient Advocacy Head, who, although she had read "internal notes," expected me to believe she had received no info on my case and was rude to me on the telephone. There evidently is no complaint for for patient abuse, except for the nearest police station. I don't care WHAT these nurses grievances are; they are in a profession where taking out their grievances on patients who are in uncontrolled pain is unacceptable, unprofessional. I was not impressed by Boston Medical Center, to the point of being traumatized. I am considering legal action, simply because, despite reporting manhandled after being settled by my nurse for the night by two obviously uneducated "aides" or some such workers, am being told BMC cannot identify them (I complained to my nurse in the presence of an IV nurse, complained to my surgeon, complained to his floor doctor....what else do you have to do? After being out of pain for the first time in 48 hours, they marched in while my nurse was getting the IV nurse, did not id themselves ( I described them, told everyone my nurse saw them and the IV nurse heard me complain of being "settled" I had told them that had been done, and at least three times in no uncertain terms told them to get their hands off me, leave me alone. They did not. As far as I can tell from trying to communicate with Boston Medical Center, these complaints are so commonplace as to not even rate concern. My advice: do not go near the place, despite the skill of t...........[the complaints and commentary continue at:

http://www.bostonherald.com/business/healthcare/view.bg?articleid=1114200&format=comments#CommentsArea

Specializes in ED, M/S, Pedi.

I was on the BMC campus this week. God Bless those nurses:bow:! I worked in a busy ED for years but the population served by BMC made me a little nervous! I said to a few of my friends in the class that it takes a nurse of steel to work there!

It makes my mom & boyfriend nervous too...but in reality, the patients we serve are still people too...and deserve healthcare treatment like the rest of us. I am pretty much a softee and the only person I couldn't handle (ie..had to give up at 3pm, when I was there until 7 b/c she was driving me NUTS!) was a very wealthy woman on my floor for a special medical treatment we specialize in. haha..I'll take a homeless person, junkie over an entitled witch anyday...:)

Specializes in Burns, ICU, Plastic Surgery.

I'm from the Boston area so I thought I'd give some imput, even though I'm repeating a lot of what others said. BMC treats a tough crowd, the ER especially. Not only do they get homeless and poor who have never seen doctors in years, but they recieve gunshots, stab wounds, and other gang related violence injuries. But I guess that's true with many innercity hospitals.

The Boston Herald is not one of the most reliable papers. They'd fabricate anything to gain more readers. Bottom line is, there many patients out there who are lawsuit hungry, and BMC is an easy target.

Specializes in Hospice.

Leslie - thanks! A converstion with you is always a pleasure!

PinkiePoodleRN - welcome to the site! It's great to hear from a "City" nurse.:nurse: I worked there back in 1972-1975, in the old (as in nineteenth century) complex. Back then, on a 28 bed acute medical unit, we had 2 RNs and 2 techs on evening shift and one RN/2 techs on night shift. The techs did personal care only - no VS or any other procedure.

Our cardiac monitors were portable, the size of a large microwave and weighed about 50 lbs -- they sat in the hall on a cart w/ a looooong cable connecting them to the pt. It was the only way we could watch rhythms.

No telemetry! We ran lidocaine and levophed drips on the general medical floors with these dinosaur monitors. And the vents!!! Oy!

It was the days of rotating tourniquets for pulmonary edema, constant ice lavage for GI bleeds, rectal paraldehyde/4 point restraints/IM librioum for DTs.

Wouldn't have missed it for the world ... and I will NEVER do it again!

Hang in there ... I'm rootin' for the union :up::up::up::up::up::up::up::up::up::up::up::up::up::up:

My father was in BMC a few years back for a CABG. The care he received there was outstanding. And for the " can't get a job anywhere else". I applied there because if you can work at BMC, you can work anywhere. It is one of the best trauma hospitals in New England.

I did my med surg clinicals there 2006, and found the floor I was assigned to be very professional, this inclulded the Nurses, Techs, secretaries.......one of the nurses even took time to show me how telemetry worked. The patients were given very good care. Oddly enough....I have patients that came from MGH to my community rehab hospital that have complained of poor patient care at MGH. makes you wonder.......

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