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Anybody here??

Specializes in NICU, Telephone Triage.

I am looking to connect with other triage nurses. This board is so inactive, i am hoping to get it going again! I think it's so important to support each other, especially since we can barely talk to each other at work. I have been having a hard time with the stress of this job. Anyone else??

I was considering applying for some jobs in telephone triage. Can you give me more information on what your typical shift looks like? Do you enjoy your job? The part time hours are tempting and I need a change from bedside nursing.

MA Nurse

Specializes in NICU, Telephone Triage.

I guess not! Even after over 200 viewings of this post. Ok. Moving on...And i don;t mean you La La.


Specializes in Ambulatory Case Management, Clinic, Psychiatry.

I am a a float nurse for a primary care group and often do phone triage- it's not my main gig, but depending on the office Im in, I can do a lot of it. How long have you been at your current job?


Specializes in rural, camp, telephone triage, abstraction.

Just started a telephone triage job at a call center that services several medical practices in my health system. We work from home, which is wonderful. It certainly can be stressful though. I feel I am learning a new way to "see" my patients. I too hope this board becomes a bit more active. Would love to hear from other telephone triage nurses. :yes:

I have never done telephone triage before, but I'm looking for a part-time work from home job. I'm planning to start FNP school in the fall and need to work 2 days per week if possible. Any advise on how to obtain work?? I've been looking online, but most jobs that I see are full-time or night shift :(

MA Nurse

Specializes in NICU, Telephone Triage.

I don't work from home, so I'm sorry I don't have advice on your question.

Most stressful part of phone triage for me is when people will not listen to you in urgent/emergent situations. Like when you tell them they need an ambulance, then they hang up and show up at the clinic where you then re-assess the situation and end up calling an ambulance. The patient has then lost time for when they should've been getting treatment at the appropriate level of care.

MA Nurse

Specializes in NICU, Telephone Triage.

It is definitely hard to get people to listen to us. It amazes me how they call us for help, then ignore what we tell them. I am trying my best to focus on the positive aspects of the job and to try and be more patient. It amazes me how much teaching I have to do for basic things.

I would love to connect with others doing this too! I work for a busy practice triaging for over 80+ providers in family practice and internal med, then add 20 more peds providers that I do on the weekends. You just never know who is going to be on other side of that phone. At least i can work in my pjs :)

I know that this post is old, but hopefully you are still following. I too am a triage nurse. I work from home. I too am VERY frustrated and fed up with my job. Not trying to sound too negative on here, but I have been an LPN for over 10 years. I recently graduated from RN school and am considering doing this part time, and something else full time due

to burn out.

Would love to know who you are working for BatcampRN. I am starting grad school in the fall. Hoping to still work at my primary care job, but it's m-f 8-5. Im thinking phone triage from home might give me a little more flexibility, especially once clinicals start.

MA Nurse

Specializes in NICU, Telephone Triage.

Telephone triage is harder than I ever thought it would be. I takes a lot of patience to take tons of calls, one right after another. I also didn't realize how much teaching would be involved and how many people lack basic common sense. It's actually scary at times.

Hi RuralNurseRN. I work for an independent physician- owned medical practice that is mainly primary care. We have internal med, family practice, and peds. Then we have a OB/GYN practice, and some specialists (ENT, Cardio, sports meds etc). We have 3 offices in the area. The majority of the employees work in the office, including those that triage- except for a select few that triage during weekends and early/late hours


Specializes in Medical Surgical.

I have only done telephone triage for about half a year and I really like it, my previous experience was ER, Med/Surg and Hospice. My worst day in telephone triage is better than my best day at the bedside. Where I work we don't take the calls from patients, we have admin assistants who answer the phones and send the nurses messages if there is a medical question or need. Of course you get rude people just like anywhere else, and a lot people seem to get upset because you are asking question, you get a lot of people who say "I'm sick" or "I feel bad" and expect you to automatically know what their symptoms are, but I like working 8-5, no weekends, no holidays and no nights! When you get a rude and nasty person on the phone, in 4-5 minutes the call is over and you move on but at the bedside, you have 12 hours of hell! Bedside nursing is just not for me and I hope I never have to see another patient or demanding family member face to face again!

I am here. Would love to talk with you about it. I've been a telephone triage nurse for over 3 years. Still haven't gotten used to the rude/mean callers. Need some help. Sigh.

I'm contemplating on switching to telephone nursing from floor nursing. I would love to hear what everyone's thought process was when you decided to leave the floors. I'm a little nervous. What if I don't like telenursing? What if I'm no longer hireable because I left the bedside? What happens if I triage the caller as not acute but ends up needing emergent care? Scary....

Hi there. I left floor nursing in 2009 and I would never ever return. I have worked in home care, as a school nurse, and now telephone triage. It took me a long time to get used to it, I really missed face to face contact with patients, and to be honest, I still do. However, I really like the normal hours, no weekends, no holidays. They always need floor nurses, so I wouldn't worry about being no longer hireable. We work with triage software that covers us, so no worries about triaging a patient as not acute but ends up needing emergent care. Plus, if there is ever a question, I FYI the encounter note to the provider. The bottom line is that it's always the provider's call anyway.

I have interviewed with one company, but after reading employee reviews get really nervous about telephone triage nursing from home being "too good to be true." What companies are reputable for work from home positions?

I work for a large family medicine, pediatrics, internal medicine practice. There are 5 triage nurses, and we answer for 15 providers. We're connected to a big hospital corporation, I don't work from home.


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