Accepted a new job in telephone triage!

by jujubeee
  13,682 Views   13 Comments

  1. First time doing telephone triage and so glad to have stumbled upon this section of allnurses. Orientation/training starts at the end of the month.....SO EXCITED!

    Btw, I read about some nurses getting certified in telephone triage? Where do you guys get that??? Thanks!
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  2. 13 Comments

    Comment
  3. by Nurse2b7337
    Jan 16, '13
    Congrats to you!!!
  4. by jujubeee
    Jan 16, '13
    Quote from Nurse2b7337
    Congrats to you!!!
    THANKS!
  5. by Glenna, LPN
    Jan 16, '13
    I'm going to be doing a lot of that with my new job. I don't know about you but I'm super nervous.
  6. by nursey04
    Jan 17, '13
    Congrats! Will you be working in a physician's office? I have been a telephone triage nurse for over 8 years in a physician's office and it truly is an art, just like any other nursing specialty.

    I know you can get certified, but I can't remember how. I think there is a society of telephone triage nursing.

    Good luck!
  7. by tewdles
    Jan 17, '13
    Congrats!
    What type of triage nursing will you do? Office, hospice, specialty?
  8. by shamrokks
    Jan 17, '13
    I do telephone triage in a GI clinic (specialty). I'm back up for other things in the clinic too so I do have pt contact but my main job is telephone triage. I love it. I'm not sure about certification.
  9. by cayenne06
    Jan 17, '13
    I do a little telephone triage and find it very interesting. Good luck in your new job!!!
  10. by jujubeee
    Jan 18, '13
    I'm doing it for a family medicine department that's part of a huge clinic in my town. The staff seemed great and I got to observe a little bit of what I would be doing and it looks exciting! 2 weeks and I start training!
  11. by jujubeee
    Jan 18, '13
    Quote from Glenna, LPN
    I'm going to be doing a lot of that with my new job. I don't know about you but I'm super nervous.
    I'm nervous too, but more excited. We'll see what happens!
  12. by shamrokks
    Jan 21, '13
    It's pretty easy once you get the hang of it. You will probably love it if you don't mind being on the phones. We don't have to wear headsets or anything and it's laid back, voicemails can be left and will be returned. Not alot of pressure, other than to notify the physician of any issues that are presented.
  13. by tewdles
    Jan 22, '13
    Be certain to follow your protocols precisely...
  14. by ked20
    Apr 10, '13
    AAACN (ambulatory care nurses association) used to offer certification and still offer recert to members. You can get certified now as an ambulatory care nurse which includes triage in the curriculum. I highly recomend Carol Rutenenberg's course and her book. They are both very good.

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