Accepted a new job in telephone triage!

  1. First time doing telephone triage and so glad to have stumbled upon this section of allnurses. Orientation/training starts at the end of the month.....SO EXCITED!

    Btw, I read about some nurses getting certified in telephone triage? Where do you guys get that??? Thanks!
  2. Visit jujubeee profile page

    About jujubeee

    Joined: Jan '13; Posts: 75; Likes: 17
    Registered Nurse; from US
    Specialty: 3 year(s) of experience in Aesthetics, Family Medicine


  3. by   Nurse2b7337
    Congrats to you!!!
  4. by   jujubeee
    Quote from Nurse2b7337
    Congrats to you!!!
  5. by   Glenna, LPN
    I'm going to be doing a lot of that with my new job. I don't know about you but I'm super nervous.
  6. by   nursey04
    Congrats! Will you be working in a physician's office? I have been a telephone triage nurse for over 8 years in a physician's office and it truly is an art, just like any other nursing specialty.

    I know you can get certified, but I can't remember how. I think there is a society of telephone triage nursing.

    Good luck!
  7. by   tewdles
    What type of triage nursing will you do? Office, hospice, specialty?
  8. by   shamrokks
    I do telephone triage in a GI clinic (specialty). I'm back up for other things in the clinic too so I do have pt contact but my main job is telephone triage. I love it. I'm not sure about certification.
  9. by   cayenne06
    I do a little telephone triage and find it very interesting. Good luck in your new job!!!
  10. by   jujubeee
    I'm doing it for a family medicine department that's part of a huge clinic in my town. The staff seemed great and I got to observe a little bit of what I would be doing and it looks exciting! 2 weeks and I start training!
  11. by   jujubeee
    Quote from Glenna, LPN
    I'm going to be doing a lot of that with my new job. I don't know about you but I'm super nervous.
    I'm nervous too, but more excited. We'll see what happens!
  12. by   shamrokks
    It's pretty easy once you get the hang of it. You will probably love it if you don't mind being on the phones. We don't have to wear headsets or anything and it's laid back, voicemails can be left and will be returned. Not alot of pressure, other than to notify the physician of any issues that are presented.
  13. by   tewdles
    Be certain to follow your protocols precisely...
  14. by   ked20
    AAACN (ambulatory care nurses association) used to offer certification and still offer recert to members. You can get certified now as an ambulatory care nurse which includes triage in the curriculum. I highly recomend Carol Rutenenberg's course and her book. They are both very good.