Parents with poor compliance/lack of follow-up - page 3

I think one of the things I like least about this job is feeling like I am chasing parents down for follow-through on returning forms, bringing in medications, notes from doctors, etc. We have a... Read More

  1. by   KKEGS
    As a brand new school nurse this has been one of the most aggravating aspects of my job as well. I had to do a health records review and a parent interview for a student who is going through an evaluation for SPED services for the first time. I left SIX messages with his mother, emailed, mailed home consent forms and health history forms, etc. Our school social worker had to drive to her home to get her to sign the consent form so I could at least get his health records from his clinic. Then I had to request the records from the clinic THREE times. I didn't want to arrive empty handed with no report for the SPED meeting and felt so stressed out and ended up crying in the social worker's office because I was so frustrated. She was very sweet to me and then I calmed down, called my mentor (who was the nurse at that school last year) and she informed me that I was busting my butt and going well above and beyond what was expected. She told me to make sure I was documenting each attempt and that this happens sometimes. The SPED team tries to find some other way to get the kid the services they need. Well, I had given up when I FINALLY got records from the clinic so I had something to put in my report. Never did get a hold of that darn mom though.
  2. by   Buyer beware
    As you know, it's not the kids we are treating, it's the parents. Most parents are OK, some are great, but then there are the outliers.
    These folks for some stealth reason harbor resentment towards any health care worker. They sometimes speak to you with sarcastic inflection in their voice and say things when you try to educate, explain or express empathetic understanding of whatever difficulties they are experiencing in raising any child, special needs or not.
    The dead giveaway when diagnosing this type of parent is definitely uncovered in the event you have have to ask them to sign a consent for treatment or a procedure for their child. What they will often do is give a cursory nod of understanding or agreement and then say in all irony "you're the expert or professional so you must know what you're doing."
    But remember when you hear that line "Beware" to say the least they speak with forked tongue.
  3. by   Cattz
    Quote from MrNurse(x2)
    I have found THE most effective technique is to send a note that identifies EMS response time to show how long their child will be suffering without a med. Dramatic, but honest and effective. The worst feeling is knowing what to do and not having the resources to make an effective change.
    Thank you MrNurse- I used this idea earlier this week for a kid with a parent-reported seafood allergy (no paperwork, no Epi-Pen.) Mailed that baby home yesterday, can't wait to hear back from it.