I had the worst day today. I was warned first thing about a parent whose children had contracted lice from their friends - probably a sleepover. The parents themselves found the lice - it was not done through the school.
Long story short, I dealt with the nastiest, most crazy mother I've ever met. Won't go into details, but she left me shaking. She took the wind out of my sails. For something I had no power or knowledge about. I know - we take the brunt of upset parents, and I've have my share. But something about this woman just shattered me. Why is it parents feel they can unleash their irrational, totally unwarranted hate upon me, and the school? We are a target for everything, and they're hateful. Yes, hateful. The principal backed me up - that's not the issue. The issue is what right do parents have to treat us that way? I'm still upset, and it's been over 6 hrs ago since this happened. I'm not taking it personally, rather I'm upset that I couldn't have answered with a professional response like "I will not let you speak to me that way" or something similiar? I feel like a sitting duck and unable to protect myself with people like that. What happened to treating people as professionals? Or courtesy? or respect? Why is there such anger out there? There is no excuse, no excuse at all for acting like this. My bottom line question is this, how can I react better than just sitting and taking it?
She was angry because she found lice on her child's head. She had been away for a week, and she found it when she got home. She associates with a group of parents whoe kids play with each other and stay overnight at each others homes. One had had lice, and it spread to other the kids. Nothing to do with me. She was angy because according to her, she'd done everything, and they wouldn't go anyway. Mind you, she started tx on Saturday, and this was a Monday. She wanted me to explain why they weren't all gone. I kid you not. And this woman is a PA. I truly think she's bipolar. I feel sorry with the people she works with. I'm told the other mothers in the "group" avoid her like the plague.
I've taken everyone's advice. Yes, she probably felt guilty because she was away and found this when she got home. However......it is not acceptable to act this way, to anyone. I will not react to this, or any bullying, again. I will not engage in further conversation, and she will be asked to leave immediately if she starts again.
One thing I've learned as a school nurse is that all school employees seem to be a target for politicians and the public alike. We're the enemy, at least in our school district. Never again will anyone catch me unaware of this fact.
Again, thanks for your advice.
Last edit by mc3 on Mar 17, '12