Nurses Helping Nurses
allnurses Network: Central | Jobs | Books | Newsletter
allnurses: A Nursing Community for Nurses
Home General News Blogs Articles Students Region Specialty Degrees F.A.Q.
Ob-Gyn Nursing /

*rant* "Nurse" at office answering questions.



Did You Know?
allnurses is the largest community for nurses on the web. We now have over 388,139 members! Join today to network with other nurses, laugh, share, and much more.

Thread Closed

Available for reading only.
 
Page 1 of 9 1 23456 > Last »

Sep 04, 2005 02:47 PM

*rant* "Nurse" at office answering questions.


Hi all.

So I called my FP's office to schedule an appointment for a lump I found in my breast. No big deal, probably a milk duct since I'm a lactating mom, but I wanted it checked out all the same. So I call the office for an appointment. The woman I spoke to was nice enough, and offered an appointment a week from the time I was calling. I questioned if I should be seen sooner or if it was ok to go a week out. So she starts asking questions, kind of assessing the situation. Well, I'm dumb but not stupid, so I ask, "Are you a nurse?" And she says, "Yes, I am, I'm Dr. S's nurse." And then I say, "Are you an RN or an LVN?" And she says,

"I'm neither. I'm a Medical Assistant."

AAAGGGHHH. I replied, "Then you are not a nurse and you shouldn't be trying to assess over the phone." I wasn't trying to be a rude b*tch, but when a MA, who has very limited medical training, is trying to assess a breast lump over the phone, she should not pass herself off as a nurse. I spoke to one of the docs in the clinic, who is a friend, and I told her she needed to speak to this "nurse", because that MA was opening the clinic up to major medical liability if she screwed up and assessed something or someone she wasn't supposed to.

Am I off here? Or am I just being a cranky new mom? I guess I'm just protective of the title "nurse", since that implies a certain skill and knowledge set.

Alison


Share

Search Tags
None
Top

 
Advertisement
Sponsored Links
 
Page 1 of 9 1 23456 > Last »
Closed Thread
84 Comments
No. 1
from kbclary4
Old Sep 04, 2005, 03:03 PM

You definitely shoul have reported her. She is way out of line! That frustrates me. I work as a pharmacy tech part-time while I'm in school and we are not allowed to answer any questions beyond "what aisle is...on?" I would never dream of giving advice on a medication.
Top
 
No. 2
Old Sep 04, 2005, 03:08 PM

I would complain to the clinic. In addition to this maybe the BON needs to be notified.
This issue has been discussed here again and again. IT bears repeating but the state BON has strict rules regarding who is allowed to call themselves a nurse.
My pediatric practice started doing the same thing a few years ago. I spoke to my kids personal pad and a couple of the other Docs in the practice about my concerns. I did notice the last time that we were in that the medical assistants are going by the term medical assistant now. I am sure that I am not the only one who has complained since I know of many other nurse friends who also use this group.
Top
 
No. 3
Old Sep 04, 2005, 03:45 PM

It is against the law in Texas to represent yourself as a licensed nurse when you are not one. Is that not so in your state? The District Atty. in Texas prosecutes people who pass themselves off as nurses (even LVN';s who say they are RN's).
Top
 
No. 4
Old Sep 04, 2005, 03:59 PM

I think you need to talk to the provider about this when you have your appointment.Point out what a huge liability issue it is,that will usually get their attention.

I worked for many years as a LPN in an OB-GYN office,had you called me you would have been seen sooner than one week. No point in you waiting for a week and worrying about whats going on with your breast.

Good luck,let us know how it turns out.
Top
 
No. 5
from babyktchr
Old Sep 04, 2005, 05:24 PM

YEESH....what the heck is this woman thinking??? Saying she is a nurse when she isn't? That is huge. You definitely should be calling the office and speaking to someone in charge. There is a whole bee hive of problems is she is giving out medical advice under the premise she is a nurse.
Top
 
No. 6
from FrumDoula
Old Sep 04, 2005, 05:53 PM

Originally Posted by babyktchr
YEESH....what the heck is this woman thinking??? Saying she is a nurse when she isn't? That is huge. You definitely should be calling the office and speaking to someone in charge. There is a whole bee hive of problems is she is giving out medical advice under the premise she is a nurse.
I was really shocked. Now, this front office is not exactly known for employing brainiac personnel. So I'm not suprised they're ill-trained. But this is MA 101 - she should have been taught this at her school. I'm going to complain again to the office manager and to the doc I'm seeing. I don't want to get her fired, I simply want proper procedures to be followed.

This office is rife with problems anyway. The main pediatrician considers himeself to be very "breastfeeding friendly". Unless there's a problem, of course, and then it's straightaway to supplementing with formula. Plus, they give out lots of samples of formula. *arg* The clinic is run by a medical school, and I'm in the process of speaking to the Dean about making the clinic Baby-Friendly. But if they're going to have to teach the MA's not to call themselves nurses (what a nitwit), then it may be a bit of an uphill battle. *sigh*

But hey, I love banging my head against the wall, so I might as well take it on ....

Alison
Top
 
No. 7
Old Sep 04, 2005, 10:46 PM


You know, that MA no doubt realized EXACTLY what you meant when you asked if she was a nurse. I don't understand why people like this feel they are ENTITLED to refer to themselves as nurses when they lack the educational and licensing requirements of an LPN or RN needed to qualify as nurses.

I don't understand the doctors or office managers who employ these people who think that it is OK to allow their patients to be mislead this way by them referring to MAs as nurses.

It's one thing when you have the public who has numerous misconceptions about nurses and their role in health care. It makes me boil when other health disciplines only add to that confusion through misrepresentation.

Sorry, but I think you should report this person for misrepresentation. Perhaps if some of these people were prosecuted they would realize the seriousness of their actions and others would stop claiming to be nurses when they are not.
Top
 
No. 8
Old Sep 04, 2005, 10:57 PM

definately reportable. definately. this woman is breaking the law.
Top
 
No. 9
from Cherry2
Old Sep 05, 2005, 12:06 AM

Originally Posted by FrumDoula
This office is rife with problems anyway. The main pediatrician considers himeself to be very "breastfeeding friendly". Unless there's a problem, of course, and then it's straightaway to supplementing with formula. Plus, they give out lots of samples of formula. *arg*
This is OT- but I really, really hate that too! My friend (who lives very far from me- she is in Australia) had started out breastfeeding and when her daughter started to lose a tiny bit of weight, it was straight to the formula- and, no surprise here- her milk started to dry up! Then she says, "well, I guess I just didn't have enough"

And that my friends, is one of the biggest reasons for low breastfeeding rates! Grr!!
Top
 
Page 1 of 9 1 23456 > Last »
Closed Thread




Thread Tools


Who's Online
88 members
1,223 guests
1,311

6

California Imposes Stricter Rules Regarding Drug Abuse In...

19

Are older nurses being forced out of the profession?

3

An outlook in California?

8

Australian surgeons successfully separate conjoined twins

41

Disruptive behavior by doctors, nurses persists a year...

31

Woman sues after police tackle her in ER during premature...

5

Beyond The Last Lecture -For Randy & Jai Pausch nurses...

18

WHO: Give at-risk groups anti-flu drugs early

21

Nursing, medical schools should work together, experts say

6

Army nurse honored after 100th birthday



1

Society Needs Care Too

11

Why am I doing this, anyway?

2

Nurse Heal Thyself

9

My Papa, why I am the nurse I am today.

17

I made it through

11

An angel's gaze

14

A Sister Never Forgets

16

Ruby's Marbles

37

What Do Operating Room Nurses Do?

14

My Little Old Jedi

20

I love this job......

23

"I hear voices"

19

Preventing FRUTI (Foley Related Urinary Tract Infection) in...

24

Error and Attitude

10

It's Just a Shower





Sponsored Links

Currently Reading This Page: 1 (0 members & 1 guests)

Interested in the hottest topics of the week? Subscribe to the Nurse-zine Newsletter.
Enter email address: