Our small hospital has gone overboard and has thrown any sense of control right out the window to please patients........no limit on # of people in LDR, no limit to visiting hours. Unlimited snacks and non-nutritious soda, I could go on and on. I feel this has decreased the respect for our facility and makes nurses look like fools, jumping through hoops. We have been reported for the dumbest things through Press Ganey..........i.e. " The nurse tried to start an IV in a dry vein ". Management never tries to hear the nurses' version. Morale is in the toilet. I feel like a waitress. I used to love patient teaching but now need to avoid subjects like smoking cessation lest I " offend " someone. I now hand them the mandatory smoking cessation packet and tell them I am legally required to do it. So frustrating.
Jul 10, '06
by Marie_LPN, RN
This year i have had 13 online inservices related to pt. satisfaction and customer service.
Have had 2 inservices related to pt. safety (one for "time out" before a procedure, the other for the gel pads we use to pad bony prominences for positioning).
Potential Inservice Material:
We got new laproscopic equipment that we were training on in a word-of-mouth fashion.
We got a new HTA (hydrothermal ablation) machine that we learn how to use RIGHT when the pt.'s in the room and the sales rep is telling us what we need to do.
New ortho implants that we got a 5 minute blurb about that was mainly centered around how to charge for them.
We're getting 2 MORE customer frickin service inservices next month. Hey, we may not know how to use a maching that is putting water in a pt.'s uterus that's 92 degrees Celsius, but by God, we now know where to get the "fashion" gowns and robes, and the cable channels on the TV!!!!!
Ok, if anyone's still reading, the fact that management isn't backing up the nursing staff screams volumes on where their priorities lie. With all this pt. satisfaction centering, the pt. is REALLY getting the short end of the stick when it comes to their healthcare.
(And Hades will freeze over before i ever refer to a pt. as a customer or consumer.)
Last edit by Marie_LPN, RN on Jul 10, '06