We are short staffed now. Nurses have 5-6 patients on day shift and no nursing aides. So nurses continue to do what RNs normally do: assess patients, pass medications, call doctors... On the top we do what nurses aides normally do: clean up patients, feed those who cannot eat by himself/herself. Yesterday I managed to pass all meds in time and also find time to feed my patient in room 222. I was planning to do the same today - feed my patient between 1230 and 1 p.m. But my manager called me and told me she wanted to talk to me because patient's advocate told her that one of my patients complained about me. The complain was not because I did something wrong. The problem was that I did everything right but after finishing my job I left patient's room immediately but that patient simply wanted me to stay in her room longer. How is it possible when you have 6 patients and no nursing aide? And of course, hour manager knows we are short staffed. I just was listening to my manager without talking back. Precious 30 minutes were killed on this conversation. I initially planned to spend those 30 minutes to feed my patient who was paralyzed, nonverbal but ate well, if you fed him.
And every one did his/her job excellently in this situation. Patient's advocate talked to a patient, documented patient's concerns and passed it to my manager. My manager talked to me. She was very nice, she did not accuse me because she did understand we were short staffed. But my nonverbal paralyzed patient had to skip his lunch today, because everyone did his/her job excellently... If my manager or patients' advocate were flexible to ignore this complaint my nonverbal patient would eat lunch today.
I would have (respectfully) told my supervisor I had a patient to feed and could we talk later.
There was nothing that supervisor had to say to the OP that couldn't have waited. It was not a safety issue.
What started off as a bogus complaint from an attention-seeking patient now resulted in an unintentional case of neglect... but of course, that patient who truly needed OP's help can't complain, can they? So, I guess management doesn't give a flip.
As long as all looks good with patient satisfaction scores.
I'm not blaming the OP... no way... because we all know how this crap works... but OP, please speak up!
Last edit by Hygiene Queen on Feb 28, '13
: Reason: Sometimes, you don't notice your boo-boos until much later.