Tying Patient Satisfaction to Medicare Reimbursement is Problematic - page 6

Patient satisfaction surveys have been receiving an amplified amount of attention at hospitals and other types of healthcare facilities, especially since the results of these reviews now have a... Read More

  1. Visit  SmilingBluEyes} profile page
    1
    Quote from gloriadillard
    Patient satisfaction is very important. If the patient is satisfied with your hospital, he will recommend others. Good quality of care is important factor to be considered.
    I don't think anyone here disputes that.
    Stalirris likes this.
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  3. Visit  The Knitted Brow} profile page
    1
    Your article is a fair synopsis of a book I published in 2012. The bottom line is healthcare, the ONLY industry dedicated to helping others, has been taken down the wrong track by outsiders and healthcare administrators/pundits are looking the other way. I would appreciate any comments you have. Thanks.
    Last edit by TheCommuter on Nov 10, '14 : Reason: terms of service
    LadyFree28 likes this.
  4. Visit  The Knitted Brow} profile page
    1
    Quote from gloriadillard
    Patient satisfaction is very important. If the patient is satisfied with your hospital, he will recommend others. Good quality of care is important factor to be considered.
    That comment is no more than fear-mongering unproven theory and what I call drinking the kool-aide provided by healthcare administrators/pundits. Patients will go to either the nearest facility or a facility they are familiar with. Anecdotal of course, but nonetheless very common. Ask anyone in an emergency department the number of times patients have passed other facilities only to state, "This was the only place I knew." Or the number of "frequent flyers" who return regardless of past experience. Again, anecdotal but at some point accumulated anecdotal becomes fact, despite administrators/pundits brushing it off.

    The above quoted kool-aide is no different than another favorite flavored kool-aide of healthcare administrators/pundits, "Healthcare workers with the most patient complaints are sued the most." Although a fact, what is left out is how many of those less favored (most complained about) are found liable versus litigation against those with the least number of patient complaints (most favored). In the same manner, what are the number of sentinel events of the least favored versus most favored healthcare workers? Some will say, apples and oranges. I say, all fruit. More important, food for thought. An added caveat: Kool-aide is not a well balanced diet. Just my two sense [sic].
    Last edit by TheCommuter on Nov 10, '14 : Reason: terms of service
    SmilingBluEyes likes this.
  5. Visit  The Knitted Brow} profile page
    2
    Quote from SmilingBluEyes
    I don't think anyone here disputes that.
    I DO(!) dispute that. And say to healthcare workers all the time, "Do NOT drink the kool-aide." No one has a patient's best interest in mind, to include over the patient, other than the healthcare worker giving care to that patient.
    Last edit by TheCommuter on Nov 10, '14 : Reason: terms of service
    LadyFree28 and SmilingBluEyes like this.
  6. Visit  Godivaa} profile page
    0
    Quote from azhiker96
    My wife once had a complaint called into the office after she did a home visit. The complaint was that "the nurse didn't hoover the carpets". Seriously, the patient's spouse expected the hospice nurse to clean up the house as part of a visit.
    Wow. That is crazy
    Last edit by Godivaa on Nov 29, '14 : Reason: Forgot to add quote
  7. Visit  Mn nurse 22} profile page
    1
    toomuchbaloney likes this.
  8. Visit  LadyFree28} profile page
    2
    toomuchbaloney and Mn nurse 22 like this.
  9. Visit  Natkat} profile page
    1
    I give the patients what they want. They aren't interested in what is best for them. They are unteachable. When they demand I do something that might be harmful, i print off an AMA form and tell them that what I am about to do is potentially harmful, that I am giving them the responsibility for what is about to happen, and by signing this paper they agree that they cannot sue me if something goes wrong. They usually back off when I present it to them like that. Somehow taking away the possibility of a lawsuit makes them more agreeable to their treatment plan. And mind you, I am smiling and pleasant the entire time. I have never had a complaint.
    Stalirris likes this.
  10. Visit  TheCommuter} profile page
    0
    Quote from Natkat
    I give the patients what they want. They aren't interested in what is best for them. They are unteachable.
    Every once in a while I'll get a patient who is ultra-motivated to follow the plan of care and actually engages in health-seeking behaviors. It is these patients who are a pleasure to serve.
  11. Visit  toomuchbaloney} profile page
    4
    I am very interested in initiating the Patient Improvement Satisfaction Study here. That would compliment the already helpful Strategic Health Improvement Template that is spread widely through the industry.
    jrwest, Graduatenurse14, LadyFree28, and 1 other like this.
  12. Visit  TheCommuter} profile page
    4
    Quote from toomuchbaloney
    I am very interested in initiating the Patient Improvement Satisfaction Study here. That would compliment the already helpful Strategic Health Improvement Template that is spread widely through the industry.
    That's a nice play on words!
    jrwest, Graduatenurse14, LadyFree28, and 1 other like this.


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