Incompetent Supervisors

Nurses Professionalism

Published

I posted this article in another section and decided that it applies here as well.

I'm with you on your decision. Medicine these days is questionable in it's execution of patient care and patient advocacy. I'm a former 18D, Special Forces Medical Sergeant. As such, we were trained to do procedures that you have to have 8 years of school and spend thousands of dollars on useless pre-requisite courses to get in the civilian world. In 2008, I obtained my civilian nursing license and went to work at two hospitals. Hyperbaric Technology at one and Med/Surg at the other. First two years in med surg was a great deal of fun and challenge. Heavy patient loads were not an issue when you're used to managed 2-3 or more life threatening trauma events, etc.

I was entrusted with the patient care of some of the most difficult and challenging patients. Then a rather incompetent charge nurse was moved up to the first line supervisor's position of the med surg unit. She took great pride in making sure the hospitals financial interests were covered by never calling in the back up nurse "we can handle it". I watched a patient not survive her pushes of haloperidol Q2h while not having cardiac telemetry on the patient. "We couldn't keep it on him, he flopped around too much." I was asked to come in and sit with the patient one on one but was told that I had to leave by 0230 due to hours on the clock. I left, he didn't live to see breakfast. That nurse became the supervisor.

Fast forward a year or so. The hospital is sold to a corporate ownership. CNA ratios went to 12:1 with no CNAs on duty until there were 12 patients on the floor. I arrive for my night shift and get a sketchy report on a patient that had issues. "X-ray is in there now doing a chest x-ray to rule out PE." huh?? So, I walk straight into the room and the pt. is disconnected from his IV, non-responsive, no cardiac telemetry is on him, nor in the room. Tele was ordered at 1600, 3 hours earlier. I had three other patients to see, only 1 of which I had a report on. One was a 12 year old bleeder (can't say more). Phone calls to the pt's doc and IM, orders for a contrast CT to rule out stroke. The charge THAT night was a flake that was later fired for heisting narcs. I had been raising concerns about the day shift charge nurses not correctly staffing the night shift for weeks. It was not a patient ratio issue. 5:1 at that hospital is just fine.

I made a comment to the flake charge that we should have another nurse and aid/monitor tech as we now have a guy on telemetry. She chose to call the supervisor (yep, the same flake that was promoted to supervisor and became the torch bearer for poor staffing and egotistical management practices) and say I was complaining about staffing issues. All of which were lies. I was fired that night. It gets better.

I ask the state's human rights commission to investigate practices of targetting and retribution and provide witness names and phone numbers. 1 1/2 years later I get a nice letter saying all of my claims were substantiated and found true. BUT, as I was not in a "protected" class, there is nothing the HRC would or could do. You see, i'm a white male with 22 years military service, 18 as an 18Delta. I've started thousands of IVs, many under horrible conditions, done 3 chest tubes and participated in many more, "minor exploratory surgery" to find a bleeder after chunks of metal went flying through abdomens, chests, legs and more. After 9/11, I went back and forth to the middle east doing more medicine. Spent weekends hauling wounded from helicopters at the CASH in Baghdad to overworked trauma wards. You did what you know how to do.

Since leaving that hospital 2 years ago, I have been road blocked by this "supervisor" at every turn obtaining nursing work. Several VA positions were withdrawn after a phone discussion with this supervisor. All my references, including 7 doctors (ortho, IM, OB-GYN, family practice and cardiology), several charge nurses and independant nurses as well as patients. All meant nothing as soon as that "supervisor" got on the phone.

Ultimately, i'm disgusted with the potential that poor supervisors have for destroying a career and HR sections that are so incompetent, that i'm leaving nursing (civilian) and pray for the future of patients where their lives are put on the line for budget decisions, egos, poor practices and **** poor HR staff. The nursing staff in the entire hospital has rolled over completely with the exception of 8 people who never or wouldn't dream of rocking the boat. Smile and nod, patient care be damned. It's illusionary.

What i've learned...

1. Patient advocacy is a class in a school that has little place in real practice. It has to be balanced between your career and the ego freak you have to address the patient's issue to.

2. Experience means nothing.

3. _______ nurses always get hired, _______ nurses never get fire. Explanation: I live in an area that is dominated by one particular church. They protect and guard each other like it was their money. I have seen more discrimination regarding other medical staff in favor of this particular group of people on a scale that makes the 60s pale. "Do you know so and so in Ward ___ "? "No, i'm in Ward ____, do you know so and so"? "Oh yes, he's great, we have to watch out for him." and on and on and on.

Sorry for the long story, I pray for our patients, with the future of health care (yes, doctors and nurses will be federalized and unions wiped out). If you're not healthy, get that way, your greatest danger isn't bad traffic, it may be a hospitalization.

Ghostwindrider

This has nothing to do with protected classes. It has to do with defamation of character/libel/slander.

Without union representation, you are on your own. It sounds like you are either in SLC, Vatican City, or Riyadh.

Given your appealing military background, if you are willing to go public, you might get some support, and an attorney somewhere who would take your case. It you don't do anything, and conditions are as you say, patients will likely (continue to?) die at your former unit.

You made the same leap to conclusions that the manager did. I wasn't complaining about staffing issues. In fact, I made it clear their staffing matrix was excellent. My issue was that the day shift charge nurses were not looking at post-surg patients coming to the floor and staffing the night shift accordingly. No monitor tech for a pt. on telemetry, that sort of thing. Staffing numbers were not the issue, it was day charge nurses not doing their job. Example: "We have X number of patients in beds. We have X number of nurses schedule tonight with 2 aids. Put so and so on call and send so and so home at 2300. HOWEVER, there would still be 2-3 patients in PACU or the ORs.

I made the "leap" based on what you said. I even quoted you. I'm not saying that they were in any way justified in firing you regardless of whether you were informing your manager(s) about staffing numbers, staffing performance, or whatever. I'm not sure why you are getting so technical over whether the issue was staffing.

It sounds to me like the unit has chronic staffing issues, and acute management problems.

Sorry about that, leap was the wrong word.

Specializes in Cardiac/Neuro Stepdown.

Could you call their HR and pretend to be hospital x checking your own reference? Not that it helps anything, but you could at least know what is being said rather than speculate?

Agreed, church influence is disturbing.

Could you travel for a bit and let things settle down? Wish we had more for you bud.

Kudos

GhostWind- have you tried complaining to the EEOC? if I am not mistaken, they also deal with retaliation complaints. it seems you were retaliated against by questioning patient care safety. Have you tried using your vet benefits for legal representation -- an employment lawyer- wrongful dicharge/termination?

I feel as you do with regard to civilian nursing. I was a civilan nurse working in an MTF and loved it because this crap did not go on with the military nursing personel. Civilian nursing could learn a boatload from the managment and leadership from military nursing!! Civilian Nursing management and leadership just can't seem to get the concept- you lead by example!!

I would love to have had your experience. I attended a Lunch and learn in the MTF I worked at given by our CNO on the USAF Med evac process- It was the most awesome lecture complete with USAF pictures, I have ever had the pleasure of attending

Good luck and Thank you for your service.

I've been burned by a bad supervisor. I worked at a LTC while I had my LPN and was in school for my RN. I started applying for RN jobs and would never get a call back. One coworker suggested that I say to not contact my current job and if asked say i don't want them to know i was looking for another job. I started doing this and guess what? I got calls out my you-know-what! She had been giving me bad reviews BEFORE I even left! I still think that to this day she is screwing up chances I have but I am a new grad RN and need to list that RN experience. I actually ultimately did leave that facility because of her. She did exactly what you said about keeping the ____nurses and firing all the good nurses or driving them off. It was sad but you are not alone. It just stinks because of all your service and skills you cannot get a decent shot. I come from a military family and would love to go into military nursing after I get my BSN.

Specializes in Peds(PICU, NICU float), PDN, ICU.

First off, thank you for your service. In my opinion, references are ridiculous. When we give personal references, we find friends that are willing to talk well about us. You can even go online and pay for someone to give you a reference. Just because a past supervisor talks bad about an employee doesn't necessarily mean the employee is bad. The supervisor could be trying to backstab. So the person calling for references isn't really getting an honest opinion on that person and should take that in to consideration. So it didn't work out between an employee and employer. That's fine, it happens. But trying to keep someone from eating or providing for their family is low. Unfortunately it sounds like you are getting blackballed. It sounds like you are one of the good nurses. You may have to move for work options. That sux that someone can have that kind of control. Those type of people put more time and work into backstabbing or getting out of doing work, than just doing the job.

yeah, i am betting on SLC.

This has nothing to do with protected classes. It has to do with defamation of character/libel/slander.

Without union representation, you are on your own. It sounds like you are either in SLC, Vatican City, or Riyadh.

Given your appealing military background, if you are willing to go public, you might get some support, and an attorney somewhere who would take your case. It you don't do anything, and conditions are as you say, patients will likely (continue to?) die at your former unit.

Would seem like a safe thought, SLC. However, I live in a more insideously fundamental area of the church. From SLC, go north about 200+ plus miles. It's hen central here, with everyone talking about everyone. Got a call from an RN a couple weeks ago, she wanted to know if I knew the "deal" on a nurse that worked with us in this same unit. He was set up by two CNAs and a charge nurse that played along with it. He was fired. These two CNAs were overheard talking about "I don't like this guy, i'm going to get him fired." I was standing there charting. When the situation started to generated, I approached the sup and attempted to debunk their attack on the nurse. He was gone 3 days later. Anyway.... this other RN calls me and asks if I knew anything about why that male nurse was terminated, cause he was going to work where she was at now. I not only refused to answer her questinos, I reamed her out pretty good for perpetuating the back stabbing network so strong in this area.

I despise unions, with a loathing passion. They are one of the root problems we have here, neck and neck with lawyers. SLC is a much friendlier working environment and due to it's size, more diverse in their operations and mentality.

I agree with you. The abuse and mismanagement of nurses by supervisors, managers, HR sections only make the situation dangerous for patients. Had someone else here tell me that Patient Advocacy is real, I agree, it is and it's needed for the very reasons discussed here. BUT, unless you want to fall into some incompetent managers sights, you have to temper your advocacy with some self protection. Can't have some manager appear weak or incompetent, or they can't continue to hire weak or incompetent people.

No surprise to see your file manipulated. Where this happened at, the night shift charge nurses were all great, with the exception of the narc thief I worked for a few times. Seemed like she was on and off her psych meds a little to randomly.

I've considered provided a nursing / patient advising service that makes suggestions to future patients on their hospital selection based on nursing staff and supervisors, NOT on the docs. I think it'd be very successful. Of course, you'd have to break the knees of their lawyers because they'll try to threaten you out of existance. Very common thing with lawyers.

GhostWind- have you tried complaining to the EEOC? if I am not mistaken, they also deal with retaliation complaints. it seems you were retaliated against by questioning patient care safety. Have you tried using your vet benefits for legal representation -- an employment lawyer- wrongful dicharge/termination?

I feel as you do with regard to civilian nursing. I was a civilan nurse working in an MTF and loved it because this crap did not go on with the military nursing personel. Civilian nursing could learn a boatload from the managment and leadership from military nursing!! Civilian Nursing management and leadership just can't seem to get the concept- you lead by example!!

I would love to have had your experience. I attended a Lunch and learn in the MTF I worked at given by our CNO on the USAF Med evac process- It was the most awesome lecture complete with USAF pictures, I have ever had the pleasure of attending

Good luck and Thank you for your service.

Hi, when all this started, the first thing I did was talk to several lawyers. Three of them in this area said they'd never go against that hospital. Too connected. While I was there, Mitt himself graced them with his presence, nearly 3 years ago. Two lawyers said I should contact the Human Rights Commission, it wasn't an EEOC issue. I did file a complaint with HRC, and after 1 1/2 years, they said my claims were accurate and substantiated, exactly as I said. They then said I wasn't in a protected class (I wrote this before), being a while male, i'm in a very unprotected class. In fact we're targets. I then talked with a well known lawyer in this area working against hospitals. They best he said he could do is approach the hospital and suggest changing my status from terminated to resigned. Yep, the guy goes to the same ward several of the docs there go to.

Military medicine rocks. Right now i'm going through USAJOBS and several MTFs and medical centers around the country are recruiting nurses with prior military service. Nice to hear from you. We see things the same way.

Without getting into heavy detail. I was given a form that said I had violated Section XXX and paragraph XX.xx of the employee manual, that states no employee may create a working environement that speaks bad of the hospital or other employees. There were no performance issues, because my performance was excellent. I put in so many hours that the compliance officer had to ask me to go home. Did 36 hours one time and was managing 4 patients in the overflow ICU area. I loved it, the harder I go, the better I love it. The month before, I was given an anonymously nominated award for patient services. Had a lady in the unit that had been there for about 2 weeks. She was a horse lover and I brought two of my appaloosas into the parking lot on a saturday so she could see them from her window. Her doc said that her spirit so improved she was able to go home three days later. I'm not bragging, i'm just saying this to reinforce that so many in charge, have no reason for being there except to feed their egos.

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