Just spent week in UPMC Oakland. My nursing care was excellent. I watched those RNs and PCTs bust their butts trying to make sure everyone got what they needed. I worked there many years ago and loved the professionalism of the staff and the exciting cutting edge medicine. However, there were problems with food service, pharmacy, housekeeping and respiratory, not to mention that the building was antiquated and dirty and cramped. Ten times a day I got bytched out by patients and familes over the afore mentioned things. After several years of listening to complaints that I was helpless to do anything about I got frustrated and left. Somethings have improved, somethings have gotten worse. Food service has not changed, you rarely got a tray and when you did it was not very good. Pharmacy has gotten worse, they were sluggish when I was there but now it has become nearly impossible for the nurses to get medications in timely matter. The place is still cramped but it is neat and clean, the housekeeping staff was helpful, hardworking and pleasant. When I worked there they were lazy, morose and nasty. My experience with respiratory was very good, I was on breathing treatments and the services was timely, the tech professional. Personally, I think it was a good experience. My husband had to go buy me my meals a couple of times but I would rather have good nursing care and competent physicians that eat hospital food anyhow. PS Does anyone think that if managment made it their priority pharmacy and food service would improve?
So far my recovery from surgery has been going very well, hope that continues.
Oct 6, '02
jt---'Nothing would have changed if the RNs had just continued to carry the burden & just "go do it myself."'
amen to that.
Last edit by sjoe on Oct 7, '02