I sincerely understand your plight, and I totally agree with ACNORN. I once was a supervisor for a Home Health program in Arlington, Tx. It was a United Way program that on a sliding fee scale, provided Home Health Aides to help home bound pts. with personal hygiene, errands, light housekeeping, and so on.
Before I came there had been a Social Worker in the positon from which she was "let go". I worked under a absolutely wonderful RN, who was the best manager I had ever encountered. But...from day one I had nothing but problems dealing with the Home Health Aides. They would tell me what they were and weren't going to do. What pts., they would or wouldn't go see. I hated each time I had to change their schedules, or send them out on a new case. Finally one of the oldest HHAs decided she was going to let me know who was in control.....and set me "straight" Since SHE knew my manager's boss personally, SHE felt SHE would call a meeting and have me brought out on the carpet.
Fortunately the meeting didn't go as she had wanted it to. But it also did go as I thought it would either. In the process of this meeting...I began to understand why there was such a feeling of resentment when I came into the position. She and others had been allowed by the former SW to do as she pleased. This SW would take off half the day, and just about let them do as they pleased. She and others resented me coming in changing that.
Initially when I started the position it had been downgraded to part time, because those above had felt since she was hardly ever there, the position didn't need to be full time. But when I got there I showed them that to run the program effectively, full time hrs were needed, and it was changed back to full time. I also learned many of them also felt that one of THEM should have been promoted to the position....not someone from the outside.
I ended up backing down from having this person disciplined for her insubordination, and solicited her assistance and imput. The meeting ended with her hugging my neck.
I also started having inservices and staff meetings, which had never been done before. I would provide the refreshments. I was amazed at how soon their attitudes changed.
Finally I had some certificates made up to commend each and everyone of them for the services they had provided. I mailed them out to each one. One day one of them came to my office...in tears. She had the certificate in her hands. She told me that in the 17yrs she had been there, that NO ONE had EVER so much as given them a pat on the back. She was overwhelmed with emotion...and so was I. The job from hell suddenly had turned into the best one I have ever had, and was the hardest to leave.
Believe me things can change around in a heart beat if you can get a handle on what maybe the underling problem (s).
I wish you all the best and I hope it works out as well for you as it did for me.