A delicate issue
- 0Jan 15 by OrcaI have an issue that I am unsure of the best way to approach. I have a number of nurses on my staff who are not native English speakers. We have had a turnover in providers, and our new providers have the same native language as the nurses in question. They have begun communicating in their native language extensively in the work area, and it is becoming an issue with some of our patients and with some others who work in the area. I am trying to figure out the best way to address this problem tactfully.
My staff works very cohesively, and they work together well. They are a solid team and they volunteer to cover vacant shifts, which we have had quite a few of lately. I want to approach this in a sensitive manner, but it must be addressed.
- 2Jan 15 by meanmaryjean, MSN, RNThe issue is that they are not speaking English with each other, right?
I think the direct approach is best. Address the concerns raised in a respectful manner, and set forth the standard that all communication in public areas of the unit is to be English-only.
Beating around the bushes will NOT solve the problem.
- 2Jan 15 by amoLuciaSometimes the Social Services Dept Head can conduct an inservice on Resident Rights/Sensitivity Issues. And if this issue has come up in Resident Council meetings' minutes it has to addressed.
The advantage that SS does it is that ALL disciplines and depts. can be reached. The language problem is not confined to any one language as we have all heard Filipinos, Hispanics, French Hatians, etc speaking. But when it's done in the workplace, it is a problem for pts and staff.
Have SS introduce (re-introduce?) it as a facility-wide policy and no one group is singled out. And then people can be reminded when a 'slip of the tongue' occurs.