Hey y'all. I work in a teaching hospital and we have many medical students who practice in our facility. Most of the time, I notice that the most rude doctors in our hospital are the interns (mostly female interns to be exact) while the residents and attendings are usually nice and respectful. One time there was an order to transfer a pt to ICU, so we prepared the patient in the gurney and he was ready to go, but had a diarrhea episode in the gurney. so we had to clean him up first before we sent him. When the intern came in and saw us cleaning the pt, she screamed and said that we were just wasting time. Then her attending came in and she told on us. Her attending told her (in front us) that it was nice of us to do that so the pt looked presentable and comfortable upon going to ICU.
I have more stories about these interns. But my question is how do you respond to people who act this way? Somebody needs to put this people in place.
First, smart interns learn quickly that nurses will help them succeed, or can make their learning experiences really, really bad - their choice. Help them learn that important lesson. Nurses are in a position to save their bottoms or expose their ignorance. Getting along with colleagues is a primary skill.
Interdisciplinary respect is essential to patient safety. All members of the team must feel safe to discuss patient needs. If there exists no atmosphere where dialogue is welcomed and respected, patient care standards decrease. Therefore, their attitudes can be a REGULATORY and ACCREDITATION issue. Discuss the bad attitude with nursing management, hospital management and Risk Management.
Did you know that Medicare, Medicaid and most payor payments require accreditation status? If a facility loses accreditation, ALL payments stop as of that moment. I know one nurse who's complaints resulted in a facility losing accreditation status. Payments stopped and the facility started addressing their deficits STAT!
"You have to learn the rules of the game. And then you have to play better than everyone else." - Albert Einstein
Last edit by Pfiesty on Mar 14, '09
: Reason: forgot points