My God, these family members!! - page 15

by SoundofMusic

They are just killing me. Why is it that so many of them feel so entitled to sit in their aging parents rooms and just boss us nurses to HELL and back, while they sit there, fully able to do much of what we're doing for their... Read More


  1. 9
    Quote from lindarn
    Why don't you add the phone numbers of the nurse manager, the Director of Nursing and the hospital CEO? Let them share the wealth and experience the same interruptions as the staff! JMHO and my NY $0.02.

    Lindarn, RN, BSN, CCRN
    Spokane, Washington
    Of course, the CEO and DON won't get the full experience of always having the phone ring as soon as they are in the middle of a sterile dressing change in MRSA isolation...

    Hmm.

    "I'm sorry I wasn't able to get your coffee more quickly. I was tied up for a bit, disimpacting another patient's bowel. But I brought it as soon as I could. Here ya go."
  2. 4
    Quote from nursemike
    Of course, the CEO and DON won't get the full experience of always having the phone ring as soon as they are in the middle of a sterile dressing change in MRSA isolation...

    Hmm.

    "I'm sorry I wasn't able to get your coffee more quickly. I was tied up for a bit, disimpacting another patient's bowel. But I brought it as soon as I could. Here ya go."

    Don't forget to tell them you washed your hands, LOL!!!!!!!!
    sevensonnets, dhinson45, nursemike, and 1 other like this.
  3. 1
    Quote from hekate
    i can't believe what i just read! are you guys going along with such insulting, inhuman directives?

    i would throw a fit!:angryfire

    why wouldn't it be known that nurses take a lunch break? are we robots? do we not qualify for the most basic human needs?!

    this is just wrong in so many ways!
    i very rarely take my breaks and it isn't normal- but to actually advertise to patients a culture of slavery for the nursing staff is intentionally belittling and encouraging abuse!
    that really made me sick!
    there have been documented patient complaints, where pt family members came to the desk and asked for the nurse. they were told the nurse was at lunch. instead of asking for someone else, or further assistance, the family member went back to the room, and the pt then had to wait until the nurse came back from lunch. one time it was for pain meds, the other time it was for difficulty breathing.

    don't ask me why the families didn't ask for someone else...but this is the reason given to us why we were told we are no longer allowed to say the nurse is at lunch.
    lindarn likes this.
  4. 3
    Quote from hekate
    i can't believe what i just read! are you guys going along with such insulting, inhuman directives?

    i would throw a fit!:angryfire

    why wouldn't it be known that nurses take a lunch break? are we robots? do we not qualify for the most basic human needs?!

    this is just wrong in so many ways!
    i very rarely take my breaks and it isn't normal- but to actually advertise to patients a culture of slavery for the nursing staff is intentionally belittling and encouraging abuse!
    that really made me sick!

    bless you! well said! we will always have demanding family members because people will push as far as they can if there is nobody (the facilty) to stop them.

    and it is absolutely absurd for anyone to hide the fact that the nurse is on a break (most likely with her phone ringing or someone coming in to ask a question). we are human and cannot be expected to take care of other people when our own basic needs are not met.

    the sad thing is....you can leave the hospital, but these problems seem to follow you. i am a school nurse and in 3 years - i have only taken an "official" lunch away from my desk maybe 5 times. and when i do - i will hear from a teacher "a parent was looking for you or a student had a papercut and you refused to see them." this, when they get 2 planning periods and an uninterrupted lunch. must be nice! they will even start yelling for me and knocking on the door if i am in the bathroom!
    Hekate, lindarn, and dhinson45 like this.
  5. 3
    Quote from elthia
    There have been documented patient complaints, where pt family members came to the desk and asked for the nurse. They were told the nurse was at lunch. Instead of asking for someone else, or further assistance, the family member went back to the room, and the pt then had to wait until the nurse came back from lunch. One time it was for pain meds, the other time it was for difficulty breathing.

    Don't ask me why the families didn't ask for someone else...but this is the reason given to us why we were told we are no longer allowed to say the nurse is at lunch.

    The person at the desk should have asked if it was a problem that needed immediate attention! This is called team work. When one nurse leaves the floor for a meal, another is supposed to cover! It is not up to the family member to ask for someone else. Most hospitals have some kind of policy in place for when one is on a break so that these kinds of things are dealt with.

    I have encountered family member of a pt. who isn't mine asking a question in the hallway. I can do a quick check to see if it life-threatening, then tell them all I am not the nurse for this pt. but I will alert him/her to the situation. If it is for a PRN pain med, if I have the time, after I check with the nurse, I can help out and give it.
    lindarn, canoehead, and nursemike like this.
  6. 1
    That's a thought! Though, I doubt the CEO is going to get the pt. a sugar free soft drink.
    lindarn likes this.
  7. 5
    Quote from psalm
    Don't forget to tell them you washed your hands, LOL!!!!!!!!

    Yeah...probably. But they might call less often if you leave them guessing.
    sevensonnets, TDCHIM, carolmaccas66, and 2 others like this.
  8. 4
    And make sure you say "Is there anything else you need, I have the time."
  9. 2
    Quote from psalm
    Don't forget to tell them you washed your hands, LOL!!!!!!!!
    Yeah....I think I'd rather leave them guessing....
    sevensonnets and RN1982 like this.
  10. 3
    Quote from sparketteinok
    Yeah....I think I'd rather leave them guessing....

    Let them play "Which bug is on the nurse's hands today?" Is it C-diff, MRSA, VRE or all of the above.
    sevensonnets, psalm, and lindarn like this.


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