Is it just me? - page 2
Or is nursing one of a handful of professions where it seems that managements job is to work against us at every turn and plot and plan to make our lives as miserable as possible? They want good... Read More
Oct 11, '13No, it's not just you. No one cares about the nurses; they only care about money, as most corporations do.
Oct 11, '13In regards to the surveys, I finally started telling patients that only "excellent" scores count. I also made sure that all of the newbies heard my "only excellent counts, so if you can't say we gave you excellent service, let the charge nurse know on your way out" spiel.
For some reason, our scores started going up...
Oct 11, '13My dad and I had a discussion about this the other day....he said that he never fills out surveys that are "excellent" because he feels like that leaves them with no room to improve. My response to that was " you probably got someone fired for those responses". (I know I'm exaggerating but you get the idea.)
Oct 12, '13I worked for Kaplan test prep for 7 years, and our student surveys decided our "Excellence" rating. Excellent, Good, Fair, Poor, but only excellent counted. Meanwhile, my husband never gives top scores on any survey because that means there's nor room for improvement. He was appalled when I explained that in most customer-driven environments excellent = A, anything else =F.