Please advise if I acted inappropriately. I recently had a patient who was difficult to deal with. This patient became angry when not put back into bed during shift change. I felt like I was the object of the anger. As soon as possible I spoke to the patient about the behavior. I said," I try to be nice to all of my patients. I would never be nasty to you but when your nasty to me it doesn't make it easy. How about if we work together and be nice to each other? OK? " To which the reply was yes. Now the family sent a letter complaining about my behavior. I have had hundreds of patient since becoming a nurse and this is the first one that I've had to have such a discussion with. Until now as long as I was pleasant and explained delays etc. patients have been understanding. I thought all I was doing was setting limits on patient behavior and telling what the expectaions were as when a patient is using foul language etc.