So for the past few months, i've been trying to keep my head above water as the Dir. of Residential services at an assisted living. its a seventy bed higher than it should be acuity building, and it was severely under the barr for what state would say was passable. i have been working basically seven days a week since then from home or from the office. I have tried everything I know, to get the staff to document properly, follow policy and procedure that they have forgotten about, med room practices that are abominable.
I finally had it, when i found out about one care attendant being rough on a resident and flipping another off , only to be followed up by going through the mars and finding that things had not been signed for with the following answers, "I was going to do it, but i forgot", "i was going to do it, but didn't have time" and then the holy grail of irritation, "oh , well i pulled the narc, and gave it to the night staff to give later on, since they aren't medtechs and couldn't pull it" ...this one happened after I did a narc audit and one ativan was missing and i found it in the residents room in a sealed cup with her name on it..lying on the floor.
I admit, i exploded..I yelled and might have let a few four letter words spring forth. my boss took me into his office this afternoon, after having had some of the people i came down on compalin about me. he says during his investigation, the reviews were half behind what happened and half said, nope..i am not verbally abusive on a normal basis.
Anyways, i'm looking for any help to get staff to do their crap and i guess boost morale, even tho i will admit, i'm the one that needs some morale boosting. My boss is pressuring me for things to get done, in order to get them done i need the staff to do what is required of them to do. They inturn don't so my boss takes it out on me and tells me that i am not completing anything properly, yet ...i see him with the same stack of crap trying to do exactly what I was doing (filling in the blanks that the staff left empty)...i guess i'm just burnt, ****** and sad all at the same time. Please forgive typos, mispellings, poor grammatical sentence structure in the above post...i am just to tired to edit at the moment.