Hello, everyone. I'm a new grad working in home health...
well not exactly a new grad anymore because it's almost a yr that I've been working for this agency.
But I still feel like I don't know much about home health and actually want to quit this job...but I have no other choice...sigh
Anyways, today I discharged a pt...
Pt asked me if I could ask the office to order 4 boxes of ostomy supply cuz she's been calling the office but they only ordered 2 last time....so she ran out already.
So when I called, the office staff said she'll look up if they ordered it and asked me the order number.
So I asked "you don't have it?" and she said "I don't know. Can u ask the pt?"
Pt gave me the box so I gave the number to her...but she called me again in a few minutes and said "how many boxes? I ordered 2 today."
I already told her 4 boxes in the first phone call and it was embarrassing to repeat that cuz I was still at the pt's house.
Anyways I got out of the pt's house and my supervisor called me and said "come to office right now."
So I asked what is it and she said just come.
I thought it was kinda rude to just order to me come to office without telling me why...plus they don't even pay me for mileage...
So I said I need to go somewhere so please tell me why and she said I was disrespectful to accuse office staff that she doesn't have the order number when the pt was next to me....and it makes them look bad.
I don't know why but I asked her back "you wanted me to come to office to talk about this?" and she seemed to drawn aback cuz she took a while and said I also have some corrections to make on my paperwork...
So I said that I was already at the office this morning and nobody told me anything about corrections...also I have to drive back and forth to office because somebody always forgets to give me right paper forms and supply...like this morning but I never complained about it....and I asked the office staff about the order number because the poor pt walks wobbly and she probably have been walking back and forth to get that supply box every time she tried to tell them to order 4 boxes for next order.
Then my supervisor told me next time just tell the pt that I will find out instead of blaming office staff because it's not professional...which i agree
and next time I come to office they'll just give me bunch of paper forms and supplies so that I don't have to bring a recert form when pt is expecting to be discharged.
I did say what I wanted to say but now I feel bad about it...and am afraid they're not gonna give me any work now...even though I hate it, it's still the only nursing job I have...;(
I'm planning to apologize to her next time I go to office...do you think it was too rude to talk to a supervisor like that?