How do you handle them? As in, what is your company protocol? Recently, we had a 96 year old (dementia with no noted behavioral issues) become extremely aggressive and violent. They had wandered into another area of the facility thinking it was their home and when an attempt at being redirected was made, resident began swing at staff, causing legitimate injuries to myself and another coworker (bloodied lip, bruises, and a nice gash to my left leg where it became the victim of being hit with a walker) our facilities protocol is to call our mobile mental health unit in such circumstances. We followed protocol and when they arrived, they asked us the residents age, if she had any known mental issues, and what they were. When their age and dementia came out of our mouths the social worker looked at me and goes "what the hell did you call me for? I'm not even making a report. She's over 90 with a known issue." And they left. Not long after they left, they began swinging at another resident. At that point, I called 911 from which they were transported to a Geri psych unit as an impatient. Today I got slapped with a nice little reaming out from my DON and Administrator for "not following protocol" despite having tried and our mental health unit dismissed it. She said that that should have "told me something" I feel like it was a lose/lose situation. Not only were they a harm to themselves and staff but they were a danger to my other residents who I have a duty to protect as well. What could I have done differently? I feel like I can't do right by this place.
