When in uniform?!?!?!?!?

  1. I'm going into my second year of my BSN program in the fall, and have been working as a manager at a coffee shop. And here is my rant, My store is close to a hopital and many nurses (I can see it on their I.D.) come into my store. Very few of them are even slightly friendly, they are rude, impatient:angryfire , and look down their noses at me and my staff.

    Alot of my staff is still in high school, or secondary education, their are a few that this is their job for a couple years until they can get their lives under control and move on to better jobs. But I feel this gives no one the righ to look at us or treat us like we are sh!t.

    Why is it that in a proffession of understanding can nurses at least not seem to be friendly. And if we don't want to have to act like professionals in public when not working then it would only take the small step of changing or at least removing the ID badge. because it doesn't help public relations.

    And you would think that nurses who often have to deal, and care for all kinds of poeple whould but a bigger effort into being nice to others to make the lives of others run a little smoother, the idea of a smile can have a snow ball effect.

    This is my rant for the day, so please be nice to the person serving your coffee and unhealthy food, because the person behind the counter might be a patient to someone one day and it may help if they have a possitive view on nurses, or even just to be nice,

    SR
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  2. 54 Comments

  3. by   TexasPoodleMix
    Rudeness seems to be so prevalant in our society. It really is a shame. Best thing to do is just blow it off.
  4. by   dphrn
    I mean this in the kindest way...how friendly is your staff to their customers? Do they smile and treat the customers as special as they should? That is my rant, customer service is NOT what it use to be. Please be sure your staff is as friendly as you want the patrons to be to them. When sales people smile and say thank you, it usually is returned with the same.
  5. by   z's playa
    I will keep that in mind when I'm a nurse and just got off a terrible shift where I was spat on, barfed on, peed on, sh*t on and yelled at. I promise.

    seriously.
  6. by   alk3rainbow
    Customer service jobs aren't much better. You get cussed at and threatened for many things that are completely out of your control. I worked at this huge nursery department store and the other departments never put price tags or barcodes on any of the merchandise so as a cashier I was constantly doing price checks. Of course the same idiots in back would take fifteen minutes to get me the sku numbers so for those fifteen minutes the customer would be cussing me out. Oh I also worked at a video store on the fourth of july and our manager had a strict policy against letting customers use our employer bathroom since there was tons of merchandise in the room, this guy actually threatened to have his kid piss on our floor if we didn't let him use the bathroom...then he proceeded to tell me he was going to kill me. Come on, at least nurses make more then minimum wage. You knew you were going to get pissed on, barfed on, and **** on when you went into nursing. Try not to let your bad days at work influence how you treat others outside of work. A little respect, even for minimum wage workers at a coffee shop, goes a real long way.

    Quote from z's playa
    I will keep that in mind when I'm a nurse and just got off a terrible shift where I was spat on, barfed on, peed on, sh*t on and yelled at. I promise.

    seriously.
  7. by   z's playa
    Quote from alk3rainbow
    Customer service jobs aren't much better. You get cussed at and threatened for many things that are completely out of your control. I worked at this huge nursery department store and the other departments never put price tags or barcodes on any of the merchandise so as a cashier I was constantly doing price checks. Of course the same idiots in back would take fifteen minutes to get me the sku numbers so for those fifteen minutes the customer would be cussing me out. Oh I also worked at a video store on the fourth of july and our manager had a strict policy against letting customers use our employer bathroom since there was tons of merchandise in the room, this guy actually threatened to have his kid piss on our floor if we didn't let him use the bathroom...then he proceeded to tell me he was going to kill me. Come on, at least nurses make more then minimum wage. You knew you were going to get pissed on, barfed on, and **** on when you went into nursing. Try not to let your bad days at work influence how you treat others outside of work. A little respect, even for minimum wage workers at a coffee shop, goes a real long way.
    Thats exactly what I was saying. I won't let the stuff that pissed me off at work, get in the way of my basic manners! I wasn't being sarcastic even a little bit. Thats why I said I was serious at the end of my post! :stone
  8. by   alk3rainbow
    Quote from z's playa
    Thats exactly what I was saying. I won't let the stuff that pissed me off at work, get in the way of my basic manners! I wasn't being sarcastic even a little bit. Thats why I said I was serious at the end of my post! :stone
    I honestly thought you were being sarcastic...its hard to tell tone of voice over the computer, I must have ignored your 'seriously' comment. I apologize.
  9. by   RN4NICU
    Quote from dphrn
    I mean this in the kindest way...how friendly is your staff to their customers? Do they smile and treat the customers as special as they should? That is my rant, customer service is NOT what it use to be. Please be sure your staff is as friendly as you want the patrons to be to them. When sales people smile and say thank you, it usually is returned with the same.
    I have been shaking my head at the irony of this development in society for quite some time now. Hospital personnel are the ONLY people expected to deliver customer service anymore. Your typical supermarket chain, movie theater, department store, hotel, restaurant, whatever, it seems COULD NOT CARE LESS where people do business or if they take it elsewhere and this is made glaringly obvious by the employees of these places. They figure, if their place of business carries what you want to buy and is convenient for you, that you will come back. If you throw a fit in their place of business, they have you escorted to the door.
    Health care professionals, on the other hand, who used to be concerned primarily with saving lives and helping people rehabilitate have taken over the customer service market. Does this make sense to anyone? I mean people are going to keep getting sick, just like they are going to keep eating and buying sneakers. For the most part, they will go where their insurance companies tell them they can go or, in an emergency, to the closest facility available. So why did we become the customer service gurus when everyone else gets to tell rude people to take a hike???
  10. by   z's playa
    Quote from alk3rainbow
    I honestly thought you were being sarcastic...its hard to tell tone of voice over the computer, I must have ignored your 'seriously' comment. I apologize.
    It's all good. I should have used more smileys :chuckle :chuckle Like so.
  11. by   SWFlorida
    This is another example of nurses who really don't stick together and support each other. I'm sure there are a limited amount of nurses coming into this particular coffee shop however the message conveyed here is the evil rude RN's in public. Nurses are human also and sometimes have bad days. Would you prefer a world of Stepford Nurses who walk around and mindlessly smile at everyone? Perhaps instead of being judgemental and chiding them on a public forum you could smile at them and offer a kind word. They are the customer in this case.
  12. by   Still Riding
    i mean this in the kindest way...how friendly is your staff to their customers? do they smile and treat the customers as special as they should? that is my rant, customer service is not what it use to be. please be sure your staff is as friendly as you want the patrons to be to them. when sales people smile and say thank you, it usually is returned with the same.
    oh i completely understand that sometimes my staff might not smile enough or be as nice as they should (or i expect them to be) but this often happens to me as i'm serving saying all my pleases and what not. (i'm on the floor with my staff as much as i can be to show a proper example.

    this is another example of nurses who really don't stick together and support each other. i'm sure there are a limited amount of nurses coming into this particular coffee shop however the message conveyed here is the evil rude rn's in public. nurses are human also and sometimes have bad days. would you prefer a world of stepford nurses who walk around and mindlessly smile at everyone? perhaps instead of being judgemental and chiding them on a public forum you could smile at them and offer a kind word. they are the customer in this case.
    don't get me wrong i'm not trying to put down nursing or trying to break the bong with nurses that i might someday work with. and i don't want mindless smiling, but on the other hand it is also unnessisary to shake your had and look down your nose at me, i don't even expect a smile just please don't glare. and it is not just nurses who do this it is poeple from all walks of life, i just notice the nurses more because it is a career i hope to soon be starting (one year down 3 to go)


    this is my rant for the day, thanx for letting my have it. i feel better.

    sr
  13. by   Energizer Bunny
    It's good to remember to treat everyone as you would like to be treated. Even if someone treats me badly at a store, I retaliate by being as sweet as pie (and then go tell management! LOL!)
  14. by   Zaria
    I have seen some while working in the ward. These nurses are professional and the senior staff of the ward. They run the ward when the clinical leader wasn't there but one thing is missing ...smile.....They dont smile, we know we can be stressed out of work and problems usually arises when working but please give me that smile sometimes. They are very hard working people and do their job without any complains and worked in a organised manner which is great and I admire them but they lack one thing .....again the smile.

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