What is your facilities policy on giving information to family/friends over the phone? Do you have the patient/family set up a password or use some other way in order to be sure that is someone who should really be receiving info? I am on a work group for our facility to write a housewide policy. Currently each floor seems to be doing something different which causes problems if a patient gets transferred to another floor or if they have a future stay on a different floor. Any info would be great!