What is "Press Gainey"?

Nurses General Nursing

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I keep seeing Press Gainey referenced, but don't know who they are, what they do.....

I disagree with everyone here. Thanks to Press Gainey, I as a RN have gianed mcuh needed insight to caring for pt's. I've learned that, no one can have enough "Dilada", and that we nurses are fat, and that I need to give a warn blanket to everyone, only after I give the "diauda" of course, that I need to bring pt's back to the ER main side because they are tired of waiting. If a pt's passes out or codes because they had to wait because a pt with a tooth ache went back first, well that's their problem. I have discovered that we are supposed to run like a resturant, not triage by symptoms.I have learned that the waiting area is too busy and that we did not offer meals while waiting.And that one of our 6 tv's wasn't working. SILLY SILLY US,, WHAT WERE WE EVER THININKING. I expect that Pain in my A$% Gainey, will have us triage RN's wearing little French maid out fits, push carts around and going through the waiting area saying something like, Coffee, tea , Dilauda, warm blankets, may I chew your meat for you, may I wipe your butt .

Specializes in Med-Surg.
I disagree with everyone here. Thanks to Press Gainey, I as a RN have gianed mcuh needed insight to caring for pt's. I've learned that, no one can have enough "Dilada", and that we nurses are fat, and that I need to give a warn blanket to everyone, only after I give the "diauda" of course, that I need to bring pt's back to the ER main side because they are tired of waiting. If a pt's passes out or codes because they had to wait because a pt with a tooth ache went back first, well that's their problem. I have discovered that we are supposed to run like a resturant, not triage by symptoms.I have learned that the waiting area is too busy and that we did not offer meals while waiting.And that one of our 6 tv's wasn't working. SILLY SILLY US,, WHAT WERE WE EVER THININKING. I expect that Pain in my A$% Gainey, will have us triage RN's wearing little French maid out fits, push carts around and going through the waiting area saying something like, Coffee, tea , Dilauda, warm blankets, may I chew your meat for you, may I wipe your butt .

Exactly. If you take patient approval too seriously we run the risk of not providing appropriate care. Sometimes we are required to do what is right for the patient, not what the patient thinks is right. And we learn how to prioritize care, not the patient. They don't understand that we took 15 minutes to get their blanket because the patient in the next room is going down hill faster than an out of control wheelchair. And how is going to speak up for patients that can't do so? If we place so much concern over patient sat. scores, and spend 12 hrs making sure Susie has ice cream hourly and a warm blanket, how do you find to make sure Bob who is in a coma with no family gets mouth care and turned when needed. Patients can't truly rate their care unless they take the time to educate themselves on what needs to happen to make them better, not feel like they have had a vacation at a spa.

This is absurd. Patients aren't customers. Customers complain to a store about a thing. Patients aren't things. Customers are usually of sound mind, healthy, etc. They aren't coming into the store in pain, sick, injured, upset, from accidents, etc. To compare them is ridiculous.

Medical staff's job is to treat the patient not let them do as they wish. A nurse isn't going to let someone with stomach pain suck down a Big Mac. Someone with chest pain isn't going to be allowed to go for a smoke. They need to tell people things they don't like to hear and that often ticks the patient off even though it is for their own good.

Asking nurses or any medical staff to put blankets and juice boxes above comas and burns is very upsetting. It's the ER and it seems none of them understand that other than the poor nurses, doctors, CNA, etc. trying to help the ill.

Specializes in Med Surg, ER, OR.

Now, now, we all here know that our job is to keep them warm and keep them full. Anything less,then we SHOULD be punished. I mean, come on, I went to nursing school and all they taught us was how to take orders and get the pizza delievered on time to the right room. Not how to make nursing diagnoses, recite meds in your sleep, and causes and complications of CHF, DM, HTN, etc.

Our priorities are in the wrong place here!

LOL...to those who thought I was actually serious...get a life.

Specializes in Peds.

Hi,

Press Ganey: an entity that continues to exist to cater to the consequences of short sighted policies designed by those who lack moral eptitude and intestinal fortitude.

thanks,

Matthew

they are the devil.........

my initial response was spawn of satan

Specializes in Utilization Management.

My contribution is the P-G website:

http://www.pressganey.com/

http://www.pressganey.com/cs/research_and_analysis/patient_satisfaction

http://www.pressganey.com/cs/research_and_analysis/employee_perspectives

IMO, it's not P-G that's at fault here. They have a good idea and it makes sense. What's gone so horribly wrong is the interpretation and application of those scores at the mid-management level.

Here's an example.

On one committee I was on, we looked at the management model presented by the Ritz-Carlton. I can't recall all the details, but it was very interesting and it made sense.

That model trickled down, a couple of years later, to one of our Charge Nurses running down the hall and interrupting Report to declare, "These rooms are a mess! These patients are paying 5-star hotel prices to stay here, and they're not getting their money's worth."

Whereupon my face went into the Deadly Glare as I shot back, "How DARE you compare me to hotel waitstaff! I am NOT a maid. I'm a NURSE, and believe me when I tell you that I'm not getting a 5-star salary for keeping these folks alive!"

That was the end of that campaign.

But you get the picture. It's not the P-G idea so much as its interpretation that makes us annoyed with these initiatives.

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