Unit Clerks are Useless!

Nurses General Nursing

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Hello Everyone,

I am a Unit Clerk working in B.C., and I will be entering into the BsN program next year. I have just recently become a unit clerk, after an 8 month course through the local college. What I want to know is if the majority of nurses value their unit clerks? As I am only 20 years old, I've dealt with a lot of older RN's commenting on how young I am and that "Unit Clerks aren't supposed to be so young...". But by far, the worst comment I've heard was when an RN told me that it was a waste of time taking the Unit Clerk course, because anything we can do, can be done by a nurse, and that we are useless and replaceable!!! I do feel a definate heirarchy amongst the nurses and unit clerks here in my town. Some of the nurses just think we are there to do whatever they want. I work in ICU, and while the nurses sit around reading magazines or playing on the computer (when they don't have patients), they yell at me to "page staffing", "sort this chart out!", ect. I know what my duties as a unit clerk are and I am very meticulous and like to be busy, but when there are only 2 patients in the unit, and the Dr hasn't been in to write orders, there is only so much that I can do. If I sit down for one minute, I'm barked at and told to go fetch the nurses coffee. I don't feel that I use my knowledge like I could, I feel more like a maid than a unit clerk. I am posting this because I am hoping for feedback as to how unit clerks are treated or if they are valued in other hospitals.

Specializes in ICU.

definately I value them. I work in ICU and CCU. We obviously dont have time to answer phones, so thats what the UC does. They do phones, during days, call to look for staff, book procedures, and other changes into the computer, they do our payroll as well. In CCU sometmes there is no UC, but patients are not as criticaly ill, so we have to answer phones which is a pain in the but, so its great when we have one.

Cher

Hello Everyone,

I am a Unit Clerk working in B.C., and I will be entering into the BsN program next year. I have just recently become a unit clerk, after an 8 month course through the local college. What I want to know is if the majority of nurses value their unit clerks? As I am only 20 years old, I've dealt with a lot of older RN's commenting on how young I am and that "Unit Clerks aren't supposed to be so young...". But by far, the worst comment I've heard was when an RN told me that it was a waste of time taking the Unit Clerk course, because anything we can do, can be done by a nurse, and that we are useless and replaceable!!! I do feel a definate heirarchy amongst the nurses and unit clerks here in my town. Some of the nurses just think we are there to do whatever they want. I work in ICU, and while the nurses sit around reading magazines or playing on the computer (when they don't have patients), they yell at me to "page staffing", "sort this chart out!", ect. I know what my duties as a unit clerk are and I am very meticulous and like to be busy, but when there are only 2 patients in the unit, and the Dr hasn't been in to write orders, there is only so much that I can do. If I sit down for one minute, I'm barked at and told to go fetch the nurses coffee. I don't feel that I use my knowledge like I could, I feel more like a maid than a unit clerk. I am posting this because I am hoping for feedback as to how unit clerks are treated or if they are valued in other hospitals.

When I saw the title of your post my first reaction was, try getting along without one.

Obviously you are working with idiot nurses. It is NOT your job to be their servant. I have yet to see "fetch coffee for nurses" part of a UC job discription.

It sounds like the nurses you have the misfortune to work with (yes I said with not for) have too much time on THEIR hands. I do not know the type of facility or unit you work on but it is foreign to me to have nurses with only two pt on a unit, with time to sit around, or have no patients.

Perhaps these nurses are so hostile to you because they are worried about thier own job security since there seems to be so little work for them or you. I would find an other place to work. Apparently they are afraid that if you are there and they don't have enough patients to stay busy that their jobs are at risk. The fact that you do something that they could do represents a threat to them under these circumstances because they realize if this situation continues someone will eventually be let go and they don't want it to be them.

They may or may not even be conscious about this.

No most places apreciate their UC and find it hard to function without them. I for one apreciate what you do and could not do my job as a nurse without you.

Oh, one more thing. Can I get YOU dear UC,a cup of coffee or tea and what do you take in it?

Ok I lied it is not foreign to have only 2 pts on a unit or time on my hands. It's just that experinence was earlier in my short career, and I believe a rareity most places. Even then we valued the UC and missed him/her when not there. (sometimes in the very low census situation you described the UC left early) Somehow when ever that happened there came times when we really wished we had the UC.

When we get a post open heart patient back onlyone of our experienced unit secretaries is familiar with the orders.

It takes the charge nurse or "heart nurse" at the desk to do the orders and make the necessary calls.

No float is able to do it. We have two on nights and two on days. When they are off an extra RN must be scheduled. It is truly a matter of life and death for our patients.

Plus they are friends.

Specializes in Medical/Surgical/Maternal and Child.

I used to be a unit clerk/monitor tech while I was in nursing school and I was never referred to as being usless. I learned a great deal from the nurses on the unit which helped me in my nursing classes. Thank God for the unit clerks they are a vital part of the nursing team.

Specializes in Peds Critical Care, Dialysis, General.

I worked for 8 years as a unit secretary - the experience was invaluable. While in school and doing clinicals, I was able to save precious minutes and seconds because i knew where to look for anything in a chart. I was quite popular with those people I did clinicals with!

Unit clerks/secretaries are invaluate to a unit. A good one can make the difference between a really big mess or a smoothly running machine.

So, the best advice is to hold your head up high, do your job the best way you know how to it. Don't let the turkeys win! And never let them see you sweat!

Cindy, RN

former Unit Secretary

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