My primary care of 5 years recently got a new medical assistant. Prior to her arrival, the office was exactly what you'd want - calls returned promptly, referrals done quickly and efficiently, lab and test reports telephoned to you as they arrived.
The doctor is exactly the same, however other things aren't. I'm on medication with side effects of hyperactivity and irritability, so I thought it was my problem that she irritated me so. Recently he decided an MRI and PT was needed and said they'd set up the appointments and call me. I waited and waited. The referral coordinator is the same person who has done it for years with never a glitch. I finally called her after 10 days and absolutely believe her when she said she never got the orders. She called back in 20 minutes with the appointments. I told her I knew what happened and said she really needed to speak to him because while I KNOW where the problem is, some patients might not and it reflects on him. She said she'd gone to the practice administrator AGAIN as that's her "chain of command".
So, I was in the office yesterday and he was going over the MRI results. There are 4 herniated disks with impingment in one cervical and one lumbar. I asked why it had taken so long for him to get the results.
He said "You were called last week and a message was left for you to call and to increase the Ultram. I said "No." He said maybe my husband had gotten it and forgot to tell me. I KNEW that didn't happen but just let it go. Both my husband and I checked messages for the last two weeks and there is NO message. She wrote IN MY CHART THAT SHE CALLED! Do I tell him?