Just saw this on today's online San Francisco Chronicle:
About Robert Sutton's book, "The No -- hole Rule: Building a Civilized Workplace and Surviving One That Isn't"
(This guy must be talking about nursing culture! Or, nursing isn't the only profession with this problem.)
"I am disgusted with the norm in business and sports that if you are a really big winner, you can get away with being a creep," Sutton said. "My dream is that leaders of all organizations will eventually treat acting like an -- hole as a sign of bad performance rather than an excuse for good performance."
"Sutton defines a jerk as one who oppresses, humiliates, de-energizes or belittles a subordinate or a colleague, causing that person to feel worse about him or herself. Tactics include personal insults, sarcasm, teasing, shaming or treating people as if they were invisible. He distinguishes between "temporary" jerks, those with the potential to act like jerks but who don't do so all the time, and "certified" jerks, who are routinely nasty. The certified jerks are the ones who pose the greatest threat to an organization's culture. Sutton then explores ways to implement a no-jerk rule and how to survive an environment that doesn't have one. He also warns organizations that being a jerk is contagious. Hire one, and you'll soon have plenty polluting the work environment. " .....
Dirty dozen actions that -- holes use
1. Personal insults
2. Invading one's personal territory
3. Uninvited personal contact
4. Threats and intimidation, both verbal and nonverbal
5. Sarcastic jokes and teasing used as insult delivery systems
6. Withering e-mail flames
7. Status slaps intended to humiliate their victims
8. Public shaming or status-degradation rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty looks
12. Treating people as if they are invisible
From "The No -- hole Rule: Building a Civilized Workplace and Surviving One That Isn't"
On the Web
-- Robert Sutton's blog: www.bobsutton.typepad.com/my_weblog/
-- The -- hole test: www.electricpulp.com/guykawasaki/arse/