Nursing as a customer service profession? - page 8
I am graduating from nursing school in the next few months, and I am just beginning my job search. I have discovered that many hospitals have something about nursing as a customer service profession... Read More
Aug 1, '03I'm gagging over the 'customer service' flurry too....the scripting, etc....it is indeed nauseating, 3rd shift guy. But the management team thrives on patient satisfaction these days...
Let's try to figure a way to use it to our advantage...
Anyone seen our research nurses? Susy K was into that...but haven't seen her for awhile....anyone know where she's hanging out? I'll check the hot political threads...
I will also visit their nursing thread and get their response.
I'd love to hear of studies already done regarding this topic (if any) , then we could swamp administration with them...LOL...I know there are studies linking #'s of RNs to better outcomes but I think we need more definitive proof of the satisfaction link if we are to prove our point.
I guess we could contact master's programs and suggest studies like this be done...any more ideas guys and gals???
Aug 2, '03hmmm.....nursing satisfaction equals patient satisfaction. Would love to hear some research studies on that!
Maybe that's why our hospital has this "team member as a customer" idea.
Aug 2, '03Good idea... treat EVERYONE (especially the "team member" nurses) WITH RESPECT!!! Now that's "customer service" I can live with! It all goes back to the Golden Rule (makes good business sense). For a laugh, see my post: