We've had a long history of horizontal hostility (AKA bullying, horizontal violence, etc.) on our unit. So we decided to try to make some changes. We started by purchasing and showing a video re: nurses and horizontal hostility. Now our nurse manager is wondering which way to go to enact something to cause changes. I personally believe administration has to develop a policy and then find a way to enforce it and show people that they mean business.
What have your hospitals/organizations done to conquer horizontal hostility? Thanks for any and all feedback.