I can't say too much because I don't want anyone from work reading this but I've just been verbally assaulted by a surgeon.
Basic story: Surgeon had poor behaviour even bragging about swearing at and insulting a nurse. I decided that I had to say something an so I spoke to them in private and rather than discussing the problem they went completely ballistic, accused me of pointing at them and decided to intimidate me by pointing their finger right in my face and threatening my job, threatening to report me to the head of surgical department etc. I'm just standing there flabbagasted.
really I should have laughed and offered to ring the head of surgery myself and interrupt his lunch break because his junior surgeon is having a hissy fit because of the nasty nurse. But instead I asked them to calm down, was ignored and it got worse. At this point I had a witness (thank goodness) who saw the screaming, finger pointing, me asking for them to stop. To be honest I was afraid for my personal safety.
Usually I don't get rattled because it's rarely personal, people yell because they are frustrated at lack of equipment etc but this was really the actions of an irrational person who clearly has issues.
So I walked away and basically just lost it, cried for hours, had to get counselling and go home early. My managers are aware of this, one of them spoke to them about it and their response was that they was joking and was surprised that I took it so seriously.
Any advice here? I'm dreading working with them again.
more than just reportingit you need to fill out a patient safety net (or whatever your hospital uses for reporting sentinal event and patient safety issues).
the joint commission has issued an alert on bad behavior among health care professionals and announced that effective january 1, 2009 a code of conduct that defines acceptable and unacceptable behaviors will be required to address rude language and hostile behavior, intimidating and disruptive behaviors, verbal outbursts, refusing to perform assigned tasks or exhibiting uncooperative attitudes during routine activities all potentially leading to poor patient outcomes, patient satisfaction, errors that impact safety all of which do matter.
they go on to say individuals in ‘positions of power’ who display behaviors like impatience with questions asked or the tone of voice is condescending along with the message when questions are asked undermine team effectiveness and can compromise safety and are overt and passive behaviors that are unprofessional and should not be tolerated.
they go on to include refusal to answer questions, return phone calls or pages and the list of those involved in this behavior include administrators, support staff, pharmacists, therapists, physicians and nurses and both genders. the announcement does state that intimidating and disruptive behaviors are such a serious issue that, in addition to addressing it in the new standards will also be in the new sentinel event alert.
their behavior interfered with your ability to do your job for the day and thus put your patients at risk, which is the joint commission's point. anything reported in patient safety net must be addressed by tptb and is reviewed by risk management. this kind of behavior needs to be looked at in this way, it is too easy for their dept. head to allow them to pass it off as joking, "boys will be boys, you know." that's how this behavior has been allowed to proliferate for so long. we now have the means to address it and the backing of the joint commission, and we need to use it. i know that things are better than they used to be, but we still have a ways to go, and this is a tool to use to achieve progress in being treated like professionals.
Last edit by Kayartea on Jul 30, '09
: Reason: Correct typos