Family members make me nervous - page 2

Hello, It's been four months as a new grad and thinks are going well so far. Floor is crazy busy but staff is helpful, so I'm grateful for that. Even my patients aren't that bad - medical or... Read More

  1. Visit  Been there,done that profile page
    3
    There are 3 answers to a question, yes... no... or "I'll find out".
    Your demeanor when you give one of these replies will be the key as to how you are perceived.
    Yes, confidence is the key.
    I have been a nurse for 30 years. Many times, I don't have the answer for families or docs. I will look them straight in the eye, say "I haven't known this patient long enough to have that information, I will find out as soon as I can , and get back to you."
    It's the simple truth and it works.

    Good luck, it takes time.
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  3. Visit  msn10 profile page
    0
    Let me add to 'Been there, done that''s post.

    If a patient would ask me about a new condition or treatment that I was unsure of I would say:

    "Yes, that is a very good question, but I haven't seen the doc yet to ask him/her about it. However, I was in another patient's room just now, so let me check the chart to see if the doc was around and wrote anything. If not, I will call him/her to follow up for you."
  4. Visit  LouisVRN profile page
    2
    As most of the other poster's have addressed the issue of family member's I will take a stab at how to deal with the doctors. We have a surgeon who is notorious for asking everything about his patients before addressing your concern. Ie, you call because your pt's blood pressure is high, he will ask about jp drain output, foley output, how many doses of antibiotics they have received, their pain level, etc. If you do not immediately have the answer he freaks out. At first he was incredibly intimidating and I and everyone else hated calling him. Now I have got to know him a bit better i realize he is doing this out of concern for his patients. So I make it a priority for his patients to gather all information before calling him, including emptying any drains/tubes, getting a new set of vitals, calculating i&os. with this information presented to him in a confident manner he is nothing but polite and helpful.
  5. Visit  Five&Two Will Do profile page
    1
    Quote from LouisVRN
    As most of the other poster's have addressed the issue of family member's I will take a stab at how to deal with the doctors. We have a surgeon who is notorious for asking everything about his patients before addressing your concern. Ie, you call because your pt's blood pressure is high, he will ask about jp drain output, foley output, how many doses of antibiotics they have received, their pain level, etc. If you do not immediately have the answer he freaks out. At first he was incredibly intimidating and I and everyone else hated calling him. Now I have got to know him a bit better i realize he is doing this out of concern for his patients. So I make it a priority for his patients to gather all information before calling him, including emptying any drains/tubes, getting a new set of vitals, calculating i&os. with this information presented to him in a confident manner he is nothing but polite and helpful.
    We have a couple of docs like that too. Initially one might think they are simply arrogant buttheads, but the truth is that they want to know all of the information so they can make a decision without having to come in and look at all of that data for themselves. They seem to expect their patient's nurses to have their stuff together. I also always make sure that I know all of the things that these docs want to know befoe I call. I have found that they are much nicer to me than some of the others because I conduct myself like a professional and I know my stuff. I do not call needlessly and I do my job.
    Missphillynurse likes this.


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