I had a call from a grandmother who was caring for her 2 month old grandson.
She asked why might her grandson be fussy?
I asked the usual questions, then asked about his diet.
She stated, "Well, for 2 weeks we breast-fed him, then my daughter went back to work, so we fed him formula for a little while, he stopped liking that, and we switched to 2% milk, now he drinks whole milk, and sometimes applesauce."
OH MY GOD!!!!!
How do you respond??
Another called and asked, "my husband used to have your HMO, but he switched jobs, and now has a different HMO, but it wont start for 2 weeks. You know, he never used your services in the past, does he have visits saved up (from his last coverage)?"
I received a call from an RN (self-proclaimed, immediately to start the call) whose daughter twisted her ankle. The mom asked if she should put ice on, and what else could she do.
My mom was a teacher, and got by without phone triage when I was a kid. How some of these people get thru their day...
Like I said before, people call for the advice, and no matter what you tell them, they still want to go to the ER (or urgent care)