I really hate customer service pitches and how almost everyone in the hospital is a customer except the nursing staff. In plain English what I feel we are being told is that nurses have to bow down and provide hotel service to all who enter. This is not a choice and is part of our responsibilities under any conditions. Customers include patients, visitors, physicians, and it seems administration at times.
If nurses would only learn that they are customers too. We as customers extend our knowledge and services to facilities and in the same respect we can also pack up our stuff and go to another facility where we are treated as valued customers as well.
Facilities who want to put on the Ritz should have to hire the staff who can specialize in that. I am a nurse and my specialty is nursing.
Facilities will continue to treat us and demand of us until we say NO. And every time one nurse anywhere agrees to this, it will continue.
This includes watching customer service videos as mentioned at