I think a lot comes from a lack of understanding of what phlebotomists and lab technologists do along with some basics of chemistry/microbiology.
Quote from zipzip314
I also got suspicious one day when I got urinalysis results back that said my patients pee was yellow. Made me wonder if they actually looked at it, considering the pee I sent down was pea (hah!) green.
How long had the specimen be out of the human body before being sent to lab? Oxidation and bacteria cause changes in the urine which is why some specimens require icing or refrigeration.
Quote from psu_213
I have had some frustrations with the techs in the lab itself...for example, we stuck a pt multiple times to get an ABG, we call 20 minutes later why it did not result and they say "they never got it." Another one of their favorites is "there is no order for this" meanwhile I am staring at the order in the computer. I've never been unprofessional in my interactions with the lab, but they can be difficult at time.
Due to the nature of the specialized data collecting and storing. labs use a variety of computers. Sometimes glitches happen. If they can not get an accession number off the order, the data won't go anywhere and won't do anybody any good if it can not be processed correctly. You don't treat a patient if you don't have hard proof of the results you are treating from. It is probably just as frustrating for those in lab to have to repeat themselves a dozen times over and over to nurses instead of talking to IT to get their computers back to communicating with others.
I also know how easy it is for someone to send an ABG to the wrong lab via transporter or a tube system. It is not always the lab who initiates a lost sample. I doubt if they are hiding samples and would rather result them instead of getting into ***** fits with RNs.
The other thing for phlebotomists is the word "STAT". Not too long ago an RN on this forum commented about having the unit clerk call "STAT" for all procedures. There are probably a dozen other RNs also calling at the same time using the word "STAT" even for the most routine samples. For the phlebotomists who want to do a good job, this has to get frustrating especially when they have to figure out which "STAT" is actually "STAT" so they can prioritize and it will probably **** off the 11 other RNs who feel they now have to ruin the Phlebotomist's day by making a scene or "writing them up".