How honest are you? - page 3

Venting on another thread got me thinking about this. In our ED, all the rooms including the trauma bays are private, with both curtains and doors that close. Because of this, it's very easy for... Read More

  1. by   JBudd
    I tell people "we've had a serious emergency down the hall, people are a little tied up right now". Sometimes follow it up with, "around here, you DON'T want to be the one who gets all the attention." It usually gets a smile.

    On the other hand, the ones who complian the loudest about the wait, tend to be the psych consults, who aren't allowed to leave AMA. Only one counselor, and each eval can take up to an hour. ARGH.
  2. by   NeoPediRN
    If I think they are going to get something out of the truth then I'll them if it's been a very long time and I can see the frustration building. If they're the type of patient to complain about the wait as there's a code going on right beside them in the same room then I'll save my breath and my time and they can continue to complain and wait.
  3. by   maelstrom143
    Quote from ruby vee
    it's interesting, isn't it, that the daughter who really needed you was grateful and apologetic. someone who just wants more ice for their soda will be neither grateful nor apologetic.
    aint that the truth she was feeling so bad about coming to the room when she knew we had an emergency going on that i had our director go talk to her and reassure her that her response was, in fact, precisely what it should have been and how glad we were that she had the presence of mind to come get us.
  4. by   hiddencatRN
    Quote from ~*Stargazer*~
    Have any of you Emergency Nurses been completely candid with a not-sick patient about this?
    No, because in my limited experience, folks that don't "get it" are also the folks that would get a rise out of hearing something "exciting" like that, and I don't want to give them the enjoyment of a juicy bit of tragedy.

    I had a parent once who had brought her child in for some BS reason and was sitting near our trauma room when a pretty dramatic and loud trauma came in. The mom pulled her curtain open so she could watch the festivities. I pulled it closed a couple of times and she kept opening it to watch. When she was discharged she still complained about having to wait. It didn't sink in for her, that her entertainment had been the reason we were all too busy to care for her completely stable child who should have seen the pediatrician in the office.

    I think telling them that it's a busy night, and the sickest patients are seen first is just fine. If that doesn't do it, I'm fine with letting them stew and be annoyed.