"Did you see/Follow up with your Primary Doctor..."

Specialties Emergency

Published

Hey y'all

How often do we ask patients when they come into the ER if they've seen their PMD for the issue? How often do we discharge pts. with the instruction to "follow up with your PMD?"

See I was hanging out with some friends at a different watering hole than my usual spot. Got talking with some people and naturally once people found out that I was a nurse, out came the usual "1001 questions to ask a stranger if you find out they are a nurse" :rolleyes:

"Why does it burn when I pee?"

"See, I've had this boil on my butt for the past 6 months and..."

"is KY jelly the same as regular jelly? My boyfriend said it wouldn't make a difference and now..."

Ok. Ok. I was kidding about the quoted questions! :p

But they DID ask me a bunch of pointed questions. I could answer most of the "general stuff" (why is chronic high BP bad for you etc.) but dutifully told 'em that I couldn't give any medical advice for their respective issues and that they should follow up with their primary care physician.

The minute I said 'primary care physician', the subject changed abruptly. From that one discussion with about 14-18 patrons, I found:

1. A good minority didn't have a primary care physician. Granted these were mostly under the age of 30.

2. A VERY common complaint was the wait times to "get an appointment".

3. Complaint #2 was worse if the doctor being sought was a specialist.

4. A variant of complaint #2 was "My current doctor is an idiot/I am unhappy with services provided" and they are currently looking for a new PMD.

So the next day, I did a bit of digging around. I called a bunch of doctor's offices to see if they were accepting new patients.

4/8 were not accepting new patients at this time.

Of the 4 who were accepting new patients, 2 of them were a good distance away, and one of the closer docs didn't take my insurance.

I admit the results surprised me.

What are all these pts. supposed to do when they don't have a PMD and can't get in/see one in a reasonable amount of time?

Don't get me wrong - I totally understand that the ER's role is NOT primary care. I get that.

I'm not even bringing in complications such as "no insurance" etc (I had a buddy who ended up waiting almost 50 days before buddy could see a specialist and get an MRI done for debilitating migraines/headaches.) And we're not discussing people who don't have a doc because they didn't think they'd need one (for whatever reason - over sight, ill informed etc.)

Is access to primary care that desperate in our country?

The other reason I ask the question is because I follow medical bloggers online - and a bunch of the blogging docs are warning that with the way Govt./CMS is regulating practice and with falling compensation rates/insurance company hassles - primary care is no longer an attractive field for many med school graduates (here's an article from 2008).

So am I over-reacting to the whole thing or is there a legit issue here?

cheers,

Specializes in Med-Surg/ ER/ homecare.

Most of the time when I ask pt's this question, the answer is "No". The problem? We are not allowed to turn people away. We SHOULD be able to. I was told by one of our PA's that in Florida, if you are not deemed an emergency, you have to pay $100 co-pay. I dont know how true that is, but we should dtart doing something similar. People abuse the ER with no end and it just results in dangerously over-filled emergency rooms. You vomitted? Big deal. Unless you are puking blood or have been vomiting severly for a few days, you dont belong here. Suck it up, buttercup.

The other end of the spectrum is nursing home pt's with no DNR. 90 years old, severe dementia, tons of chronic illnesses. Oh, but if this person codes, we are supposed to do the works and torture the poor person because the family cannot grasp the fact that WHEN YOUR HEART STOPS AT THAT AGE, ITS FOR A REASON. I am in full support of pulling the plug on rediculous over the top end of life care.

People also need to start taking responsibility for their health. Get off your big rear and exercise. Stop shoving food into your mouth, and stop smoking. It is NOT "just a part of life" to have diabetes and CHF. You dont take care of yourself? Dont exercise? Are overweight? Your insurance should be sky high.

I really am not trying to be mean, but things need to change. These are the things that, unfortunately, you cannot just come out and say to people.

Specializes in ER.
It is NOT "just a part of life" to have diabetes and CHF. You dont take care of yourself?

Oh! you guys are the best. now i don't feel so alone. just about drop my darned jaw every time someone says "guess diabeetus is just a part agin' these days"

Specializes in EMS, ED, Trauma, CEN, CPEN, TCRN.
People also need to start taking responsibility for their health. Get off your big rear and exercise. Stop shoving food into your mouth, and stop smoking. It is NOT "just a part of life" to have diabetes and CHF. You dont take care of yourself? Dont exercise? Are overweight? Your insurance should be sky high.

RunnerNurse09, I adore you! Kudos x 10K. :) If we drove a car for 100,000 miles and never changed the oil or rotated the tires, we wouldn't expect it to last ... yet this is how we treat our bodies. I am a big, big fan of personal responsibility...

My 21 YO daughter doesn't want a PCP. I got her to establish herself with a PCP. It cost her $180. Later she had a minor problem, 10 min with doctor, another $180. If you don't go to the doctor regularly, after a couple years, he drops you as a patient.

She goes to the clinic in town that is for people without insurance. It has a sliding scale. They let her come because she is low income although she is on our insurance. She had super painful periods, and they got her free BCP's through some government program.

Specializes in ED/ICU/TELEMETRY/LTC.

Take a look at your day. Think about the number of real emergencies you have. Now look at your staffing. Now think what the difference would be if you took all the non emergencies out of the picture. How many of you would have jobs in the ED if that happened? It's worth a thought.

Specializes in EMS, ED, Trauma, CEN, CPEN, TCRN.
Take a look at your day. Think about the number of real emergencies you have. Now look at your staffing. Now think what the difference would be if you took all the non emergencies out of the picture. How many of you would have jobs in the ED if that happened? It's worth a thought.

Yes, it's job security; after a certain number of bad shifts with sick-sick people or nasty traumas, I am HAPPY when I'm swimming in a sea of sore throats and ankle sprains. However, that doesn't mean I want people to not get proper follow-up. I can tell you, though, that even in a system where the healthcare is essentially free for all members (the Army), there are those who can't get appointments or who don't follow up as directed.

I read an interesting statistic from a Journal of Emergency Nursing article: 78% of discharged patients don't understand their discharge instructions, and of that 78%, only 20% even realize they are lacking the comprehension. Not good.

Specializes in ED.

In my area, it seems pt use the ED more as a clinic than for actual emergencies. Granted, 80% of those pt have medicare/medicaid. Those lovely "this has been going on for a month now" and I usually ask "what made it bad enough to come in to the ED," some are honest and tell me the wait times are too long at their doctor's office. Its sad, but people often think going to a clinic is degrading or dirty.

+ Add a Comment