I don't know what it is, but for the last few weeks I have busted my butt for a very financial needy patient or two and have had that very patient be completely unappreciative for what I've done. I guess I should be happy it tends to be only a patient or two a week and the majority don't seem to care about what what I've done or if I'm lucky I do get some appreciation from a family or two.
I had a patient needing IV antibiotics and didn't have much money to cover the deductible amount. I begged the hospital to help him with the bill and they ended up paying $300.00 or 1/2 of his bill. The thanks I got? He told me "no one does xxx anything around here!" I couldn't believe how he dropped the f-bomb when I worked so hard for him. I felt like telling him I don't get paid enough to be spoken like that. Instead I brushed it off that his anxiety was getting the best of him, but know one has the right to be rude to us!
Today I had a lady dc'ed who needed a SNF. I called her sister-in-law yesterday to let her know the pt was offered a bed and that she would be leaving the today. Well her brother stopped by the hospital at d/c and is clearly angry that she is leaving in a johnny (fully covered in blankets) by the ambulance company and he was to bring clothes to the SNF and meet her over there. He had no bags in his hands when he stopped by the hospital with clothes had he wanted her to change before leaving. I guess what I wouldn't give this a second thought but this brother is deaf. The pt was at her baseline and lives alone. Although the brother was the DPOA it was never activated. I guess I feel bad as had he come in earlier I would have gotten an interpreter even though the pt was capable of communicating with him and it wasn't medically necessary to do so. By the time I realized the brother was upset she was already in a w/c van being transported to the SNF. We didn't even expect the brother to be at the hospital at the time of transfer.
Ugh! I find healthcare so exhausting. It really is a thankless job. I hate worrying about things (ie this deaf brother - should I have gotten an interpreter although I know he came in as the pt was being transferred and his wife was told the previous day about it?!) My husband says I don't get paid enough to worry as he knows I'm very detailed and thorough, but healthcare is tough and we're all overbusy at times. How do some of you shut off your jobs when you walk out the door at work?! Does everyone worry about this sue-happy society we live in?