You're On Stage

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My friend, a hospital RN says that morale at their hospital is at an all time low. Raises are based on patient satisfaction scores. They have some mandatory training coming up that I think he said was called You're On Stage. Has anyone had this training and if so, what is it? More scripting? More customer satisfaction bull****? Benefits were cut and they have mandatory overtime. It's a non union place.

"thank you for making MY sonic YOUR sonic!"

you know they don't mean it.

(hamburger place if ya don't have them in your neck of the woods)

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Specializes in ED.

okchug I thought the same thing -except it reminds me of Blockbuster Video stores. Every time I walked in some young worker would shout, "Hi welcome to Blockbuster!" It always jarred me and they would rarely ever be looking at me.

Every Blockbuster around me is gone. Are they bankrupted completely yet?

Hmmmmmmmm....

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Thanks everyone for your posts. Think I must have struck a nerve, but management has gone so far over the top as to be idiotic! Where oh where will they stop? :(

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Specializes in ER, ICU, Education.

Here's a thought: how about actually staffing so that nurses DO have the time? I worked at a facility with 4:1 ratios for awhile. It was wonderful 99% of the time. Great CNA ratios, adequate staffing of charge nurses and unit secretaries. It was like utopia. I was heartbroken when we moved. I think the majority of nurses WANT to take great care of patients, but must simply be at the mercy of administration's latest incarnation of "The Emperor's New Clothes."

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Been there, done that, hated it. Ours is called "On-stage". 8 hour required class on basically being nice with a lot of sob stories that has nothing to do with you. Each table is supplied with kleenex.

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Specializes in ER.
okchug I thought the same thing -except it reminds me of Blockbuster Video stores. Every time I walked in some young worker would shout, "Hi welcome to Blockbuster!" It always jarred me and they would rarely ever be looking at me.

Cue hidden cattle prod...ZAP... "I have the time!"

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Specializes in Pediatrics.
It just sounds like somebody has a bad case of the Mondays.

Or someone's been bothering them too much about TPS report cover sheets.

love that movie!!

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