Published
"But we were aware that Ms. Chapman had complaints about her care and interactions with staff, and our patient advocates tried repeatedly to work with her to resolve those complaints," according to a statement by Alison Duffy, who said that the hospital provided Ms. Chapman with appropriate care.
I'm guessing that appropriate care in this case would have been of the medical variety--patient advocacy is not first-line treatment for metastatic cancer.
This story is infuriating. I will remember it.
Morte,
It is a moving article. The incident, I suspect is not an isolated one given the perplexity of our health care system. It should be in a training manual (of sorts) for health care providers to enlighten them of the realities of what happens when we become cavalier in our duties to serve others. It is also, at least for me, just one more reason to repair the health care system. As I am moving into quality management, I will save this article for future referenc
morte, LPN, LVN
7,015 Posts
e=Finally heard, but too late
http://www.telegram.com/article/20090927/COLUMN01/909270424/1101/LOCAL