The ridiculousness of basing reimbursement on customer satisfaction

[wooh]

If hospital reimbursement is going to be tied to customer satisfaction surveys, I think EVERYTHING should be tied to customer satisfaction surveys. There was some ridiculousness at the Kroger grocery store tonight. I'd only give them a 4 out of 5. Thus, my groceries should be free. Oh, and I'm unhappy with one of my grades. So my tuition should be free. There's also been a number of times that lately that I turn the tv on, and there's not an episode of Law & Order on any of the stations. That makes me unhappy, thus nobody at DirecTV should get a raise and I should get my service for free. And the groceries I used from the previous visit gave me a bit of heartburn. Thus THOSE groceries should also be free. And my cat just gave me a funny look. Now I know my internet service has nothing to do with that, but I'm going to complain to them anyway, and thus my internet should be free.

[martymoose, BSN, RN]

ive said this before- are we stupid? of course the government knows we're going to get terrible scores- therefore THEYwont HAVE to PAY FOR ANYTHING!!! They get to continue to line their pockets with gov't money- the pt loses, and we lose, probably our jobs. Someday this will all come to a head. Very sad state of affairs.

[kcmylorn]

Whoever told patients that vomiting, diarrhea and abdominal pain was going to be like a trip to Disney. Patient satisfaction surveys. What jerk came up with that idea.

Patient with diarrhea. "let us know about your hospital experience. 1. Was this your best experience ever? " Anyone who enjoys having diarrhea, has mental problems and needs meds.

Loved the NY Times article on the $4,000/night hospital suites. complete with personal chef, nice sofa and white spa bathrobe.. Do they serve GoLytele ice pops. What if the ritch and famous need a bowel prep for a colonoscopy- do they pay someone to take the prep for them. Maybe they dont defecate stool, only talk alot of it.