Because I have had problems to some degree throughout my life being a people-pleaser, avoiding conflict, and being assertive, I will generally read ANY thread on Allnurses having to do with standing up to disrespectful, abusive behavior by doctors and have learned a lot from many who've posted what's worked for them. I have many retorts and phrases stored up for use at the proper time and felt I was ready to calmly and firmly state boundaries and set limits with the offending doctors.
This weekend, I had two different doctors yell at me over the phone about something. On Saturday, I loudly spoke up to the doctor, "Please stop yelling at me!" We spoke a little more about the issue, and he hung up on me. He then called back-- didn't apologize-- but was obviously subdued as we discussed the problem I'd originally called about.
Then on Sunday, I had to call a notoriously angry and crazed GI doctor about a clogged dobhoff feeding tube. He was obviously angry when I told him the situation and he started yelling, "YOU'RE NOT GONNA MAKE ME COME IN FOR THIS ARE YOU?" He then repeated it and I suddenly blurted out, "STOP YELLING AT ME OR I'LL REPORT YOU!!!" I could NOT believe that came out of my mouth! The unit clerk, another nurse, and a PCT all had their mouths gaping open in surprise. He mumbled something about coming in to unclog the tube, and when he showed up, ended up apologizing to me!
I didn't get all the great words out that I'd learned and wanted to use from Allnurses, but what came out on the two occassions was straight from the gut and worked regardless.
Thanks to the members of this BB for strengthening me, empowering me, and helping me to take a big step in stopping nurse abuse!
Hey-- thanks again to all who have posted for your support and encouraging words! VERY reinforcing and gave me a lift to read after a REALLY bad Friday 3-11 shift at work. (Got home after 1:00 a.m., ate my dinner around midnight... You know... THAT kind of night. :stone )
Fortunately, I didn't have to get tough with any doctors.
Kayzee
218 Posts
How refreshing!!!!