Studer Group

JRD2002 · Nov 17, 2008

If they are the ones that work on customer service...then yes.

nord11 · Nov 17, 2008

If yes, was there a noticeable improvement in your workplace? Where I am working, things changed for the bad in a MAJOR way. Things do not seem as if they will improve any time soon.

PageRespiratory! · Nov 17, 2008

Hardwiring excellence? When I was hired at my current job this was the latest and greatest. "Manage up", "Pillars results" blah blah blah. You would've thought that the book was the new bible. Admin claimed to live, breathe, and sleep by it. Then without a peep, they dropped it like a bad transmission. The next day they were swearing by "Theory of constraints synchronous flow" and some "kaizen event" bs. Doesn't appear that either philosophy has had a positive effect.

morte, LPN, LVN · Nov 17, 2008

Hardwiring excellence? When I was hired at my current job this was the latest and greatest. "Manage up", "Pillars results" blah blah blah. You would've thought that the book was the new bible. Admin claimed to live, breathe, and sleep by it. Then without a peep, they dropped it like a bad transmission. The next day they were swearing by "Theory of constraints synchronous flow" and some "kaizen event" bs. Doesn't appear that either philosophy has had a positive effect.

Page...love that expression "dropped like a bad transmission" having dropped a trany on I95, near boston........lol

classicdame, MSN, EdD · Nov 17, 2008

Have been in two facilities who used this. The first did not last because it generated more negative culture than positive. We were basically told "be nice or you are fired", but a privileged few who were downright hateful were protected. At the second facility, admin and upper management worked the program almost a year before announcing it to the staff. This time it worked, because they fully understood and were WORKING at customer and co-worker relationships. I heard that the hospital where this started dropped the program. Does anyone know?

BBFRN, BSN, PhD · Nov 17, 2008

https://allnurses.com/forums/f67/studer-group-319851.html

https://allnurses.com/forums/f8/studer-group-anybody-dealt-them-145584.html

Here are a couple more previous threads regarding Studer.

Medic09, BSN, RN, EMT-P · Nov 17, 2008

Page...love that expression "dropped like a bad transmission" having dropped a trany on I95, near boston........lol

That's a tough thing to laugh about! You must have nerves of steel. :bow: My head used to spin from the traffic around Boston (commuting from Worcester), especially around the Big Dig. :bugeyes:

llg, PhD, RN · Nov 17, 2008

I suppose it is like other systems -- It all depends on HOW it is executed. What I have seen at my hospital so far is a mixed bag. Some good mixed in with some bad.

I'm just not a "rah, rah" kind of person about any single system. I don't drink anybody's "kool aid." To me, it seems that when we start following any rigid system, we stop thinking for ourselves -- and that's bad.

cardiacrninflorida · Nov 17, 2008

Have been in two facilities who used this. The first did not last because it generated more negative culture than positive. We were basically told "be nice or you are fired", but a privileged few who were downright hateful were protected. At the second facility, admin and upper management worked the program almost a year before announcing it to the staff. This time it worked, because they fully understood and were WORKING at customer and co-worker relationships. I heard that the hospital where this started dropped the program. Does anyone know?

Haha I am usually a lurker but I joined just so I could reply....

I work at the hospital where this started and it has not been dropped. It works just fine for us because of course our admin. lives and breathes the program. We still have disgruntled employees like anywhere else and things certainly aren't perfect, but overall the program doesn't bother me.