Real dilemma...help please (long)

Nurses General Nursing

Published

I work in a really really busy high-acuity unit, very large, too (60 beds)...and for the past year has been going through some major changes. I started last Sept as an RN, previously has been working on the floor and desk as support staff for 3 years. I do love the area I am in, and the work itself. It has been co-workers who have been my biggest challenge.

Back in Jan or so, a float aide during days "went off on me" in a patient room because I'd paged her about an incont pt. I told her to leave the room- it wasnt appropriate, ect. Later she grabbed my arm and tried pulling me into an empty room. I complained about that I was SOOOO upset.

I also complained about a new aide who didn't help at all and spent her time on the internet. The aide's mgr wanted me to have a 'mtg' with her, and thought it was a 'communication' problem, I said no, it wasnt a communication problem, that I was pointing this out, but that I would approach her and say I want things to go well for her and offer my help (I did and she rebuffed me rudely), so I let that go and got off days to avoid those people. I felt the mgr didnt believe me, and wouldnt do anything. Post script on this, now they know I was telling the truth as there are many more complaints about her.

Now night shift: Lots of new staff, they get pulled to sit alot, or arent there, and we have nothing. When we do have someone, they sigh, ect if there is any work to do. Because of the complaint regarding the aide who yelled at me, she told others and some began having an attitude.

There is an aide that transeferred to night, now at the desk, sho WAS in nsg school, now isnt, and she seems to want to think she runs the show at the desk/unit. She will be really short with me, and if I need her help with something, say changing a routine lab to stat, she will be like 'whattday want' if I call to the desk and say it's me. She also came to relieve a sitter once for my pt, who had had restraints on and now didnt need them, and began ying this pt up, and I said he didnt need them, and she said, he does if i am in the room, and i said no, he dosent need them, ect ( like a power struggle, What is that about, is it because she knew me before I was an RN?)

I believe she has gossiped to others, particularily the new people about me, and if the are walking in the halls, she and them will become silent and ignore me.

So I just tried to interact as little as possible, minimal, and they made me uncomfortable, so I felt tense...

Also, a new aide came to me at 11:05 asking for 'report' interupting me, and I said I wasnt ready, she later came to me and was rudely saying 'i dont appreciate that, ect'

Then the 'ringleader' said one time, oh, can i get report? oh you are too busy, arent you.

Another aide was sitting and we didnt have a floor ade and I literally was running the entire night. At the end of the night I said to her, can you empty the foley (I could see 200 or so cc's in the bag) she said I DID AN HOUR AGO'. I said can you lease do it again? (wanting shift totals. Apparently this was too much, but she did it.

Then the past few nights that aide was rude to a patient, long story, but it was becasue of the tension, i was in the room helping a wobbly pt back to bed (roommate) and she was supposed to get a weight on the other one, becaseu the paient didnt respond to her correctly she crumpled her paper and said 'thats it' and left. Next night I approacehed her and asked if there were something i can do to ease the tension btwn us "what tension?'. i told her the same pt needed a pre-surg shower at 0430. OR called and delayed it to 0630, family was there and offered to do it, i told aide-- who was in doorway-- thats okayfamily will do it and made a waving motion with my hand, like thats ok.

She later in the hall went off on me pointing in my face a ragefully yelling at me. *****

I went to mgr in a.m. and said thats it, I have had enough. I can pass meds, assess pts, but am not believed re: aides. I worked very hard for my degree, and lived on 1100/mos for years supporting my child to do it, ect.

Mgr said I am too sensitive, and 'let it go'. I said I need teamwork to work here, that they somehow dont like me, i am being scapegoated or something, and that they want to run the show. she told me to take a little birdie on the back of my head and have it chiro every time I get too sensitive. She said they invested a lot in me, that I am supposed to be a leader, and that I am a good nurse, and to hang in there, that she would take care of that end. She said I should work through problems, and that this is a good place to do it (BTW lots of RNs quit d/t stress here).

They seem to have a high opinion of the aide who pointed her finger in my face repeatedly, ragefully yelling, but to me that type of behavior is unnacceptable.

I like the ubit, but want to concentrate on my WORK, and devloping good relationships, not on DRAMA that the support staff in their bored lives are thriving on.

Should I just trnasfer or go to a diff hospital?

Another question: should I stay at this hospital/diff unit (and learn to love that area), or go to diff hosp (like the county hosp) and go to a station in the same area (because I love it.

Or stay and "work through" the tension/stress of these part group to aides? BTW when there is a float aide (exceptt for that one) or if I float, I get treated repsectfully, and as an RN.

Thanks for listenening.

Does anyone think maybe this unit IS too toxic and time to move on, better sooner than later?

and also, can anyone really work with lack of respect around?

Specializes in floor to ICU.

Well, maybe you should leave. However, like someone else said, you are going to have these same issues follow you unless you learn to be more assertive. We have had techs like that too.

Example: I asked the tech who was picking up dinner trays to please get the empty dishes from the break room that someone had left in there.

Her: "But, I didn't leave them in there!"

Me: "I realize that but they need to go back to the kitchen and you have the dirty tray cart so please pick them up"

Her: (With attitude and getting louder) "I didn't leave them in there, so-in-so did! Make HER pick them up!" BTW, so-in-so was busy cleaning up a patient.

Me: (calmly) "I just want to make sure that I understand you. Are you refusing to do what I ask?"

Her: (angry) "But, I didn't..."

Me: "Are you refusing?"

Her: "No" and she proceeded to pick up the dishes. had she said "Yes" I would have gotten the dishes myself and written her up.

I did speak with the other tech about leaving the dishes in the break room but felt I needed to stand my ground. good luck and keep us updated

I WAS assertive like that initially...it did NOT fly. I asked many of the longer-time nurses on the unit about it. They agreed it was a problem, that complaining did nothing, and that they LEARNED to "just do everything themselves" "dont expect anything"...It's THAT bad.

Since I did confront, and complain a couple times initially, also maybe ask for something to be done (a simple task like finding a nurse for me) without groveling-- I mean to empty a foley is a simple task, need I explain "oh I am so busy, could you PLEASe do this, THANKS so much, ect" If I am REALLY busy, can I just say, can you please empty that foley for me, and move on? NO not on this unit!!

Anyway, I get what you are saying about being assertive, I was assertive, didnt work, label: rhymes with witch..

Any other suggestions? (not to knock this out, and thanks for your help, but just trying to explain I did try that)

PS I get the feeling they are all queens (or this group is) and we, in addition to the patients, are here to serve them...

Specializes in floor to ICU.

Move on to another place or learn not to expect any help like the other nurses said. I would leave a detailed report for my manager to read if I quit. Of course, management may be a big part of the problem. They let the slackers stay on but the quality workers quit after they see the way things are.

Document and be assertive as to what you expect-but if you don't have management backing you up time to find a new job.

Specializes in Med Surg, LTC, Home Health.

Holly,

This place is pitiful. They want to tell you they have a lot invested in you and yet offer you absolutely zero assistance. I strongly recommend you get out of there. If you do want to stay however, you should immediately move back to day shift! The CNA's on night shift are basically untouchable, and they probably know it, and by now so do you. CNA's on day shift have a little more to lose, a day shift job. Nonetheless, in my experience with sorry CNA's (and there are several), i would never go to management as typically they are more worried about keeping a roster of employees than caring what those employees do wrong. They are really not much help. What i did when i would take over a unit is first feel everyone out for a week or so. Then i would begin with one issue, and get it fixed. Then i would start on the next issue, and so on. If the issue is bad attitudes, write someone up and send them home. Also, randomly mark pads with a dot from a sharpie to make sure these aides are doing their rounds (this is very effective since you cannot keep up with the care of others for a 60 bed unit otherwise). Of course do not allow your subordinates to see this happen, and if possible have a second nurse with you as a witness when you do. When the negligence is discovered, as you find the same pad under a resident several hours later, then you FIRE the negligent CNA, period! I have had a CNA that YELLED at a resident( for getting a towel off his/her linen cart) and there was nobody but me that kicked them right out the door. Then the admins would call to find out what i had done. They would not have gotten rid of them at all (im guessing), but little could they do now that the CNA was long gone. Once you fire a CNA for their low down sorry performance, you will notice a big change of attitude in the other CNA's, who now realize they arent as invincible as they thought. I have taken over teams that laughed at the nurses when they asked them to get vital signs, and it doesnt take very long to turn them completely around. Pretty soon, word gets around and everyone knows that if they work on your unit, they will actually have to work! I dont mean to sound like i am mean to people. I got along very well with the great majority of CNAs that i worked with. The bottom line is though, you are not there to be their friend, you are there to be their boss. Any negligence perpetrated by them is your negligence as well. A team is only as strong as it's charge nurse.

I strongly urge you to leave this place, as the management sounds pretty incompetent at dealing with common nursing home issues, but if not then at least move to days again. And, if these methods seem harsh, well think about the resident that had to lie there and watch her CNA scream at her nurse right there in her room (and that was on days). Desperate times call for desperate measures! Good luck!:wink2:

Specializes in Public Health, TB.

This sounds like a challenging unit to work on and leaving is an option, but as many previous posters have stated, conflicts between nurses and support staff are everywhere.

I am not exactly sure of what you mean by wanting "respect". Do you expect the aides to jump at your command. Quietly follow you around, never voice an opinion? Ain't gonna happen. Nor is everyone, going to work as hard as you did as an aide. The best aides usually do not stay, they get better jobs or go to nursing school. For many folks a job is just a job. You put in your time, perform the minium requirements and leave.

Have tried looking at the situation from their point? They are in a menial job, may or may not have any goals, probably sleep deprived, and may have issues at home that are making them miserable. Then this new grad RN steps in and tries to shake up the workplace.

I personally think of respect as a two way street. Do you show them any respect? Do you notice when they do a good job? Do you shun them as well? Do you greet them? Ask them how they are doing? I am not saying everyone is going to be one big happy family. But in order to form an effective team, you need to know and capitalize on each members strength, including your own.

Specializes in cardiac.
That "little birdie" comment by your manager is what chaffs me more than anything. If it was me I would go somewhere else. Where would be up to you. You obviously know your options.
That's right. The manager's job is to settle problems to create a cohesive workplace. Not candy coat things. I think that would burn my bum too.:bow:

Thanks to everyone for their support and help. I did work last night, and had a good night, working with the pt population I think I am good at and truly enjoy. Sat next to a co-worker who was enjoyable. And was really busy.

I am trying to sort this out still. The aide in question avoided me completely, however everyone else was nicer than nice. Wish it would stay that way.

However totally wrong it was for that aide to do that, I am thinking maybe my mgr is right, and I am learning. (Though there should be limits on behavior).

After a good night, I somewhat feel like, geez, why was I so upset? Maybe I am nuts!!! Why let these people bother me! I think its been harder for me to be in this role on the same station I was in another role... ugh, I guess I am still confused, but ultimately trying to do the right thing...and figure it out.

Specializes in Med Surg, LTC, Home Health.
I think its been harder for me to be in this role on the same station I was in another role

It certainly can make it difficult to suddenly be in charge if you used to just be an equal.

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