Question for management

[MrsWampthang, BSN, RN]

To the managers out there, how do you handle employee squabbles? How do you handle the bullies that work for you? Do you allow tattling amongst your employees? If someone comes to you with a problem concerning a coworker, do you stay neutral until you have all the facts? Do you stand up for someone when they are in the right even though it may be involving one of your charge nurses, or shift leaders as the person in the wrong? Just wondering. Thanks.

Pam:)

[BarbPick]

http://www.kickbully.com/main.html

http://www.femail.com.au/workplacebullying2.htm

You go get em' Tiger!

[renerian, BSN, RN]

Yes I listen to all sides. I try to bring the staff with "issues" together to discuss the problem. No one is immune or free from the need to improve themselves or communication. I never council or coach in public. I encourage people to go to their super first rather than be a "firestarter". I cannot stand bullies and have always worked with those kind of staff to control their urges to treat coworkers like their children. (so to speak).

What happened to you that you ask these questions?

renerian

[purplemania, BSN, RN]

It helps to have workplace advocacy policies in place and use as references. Also, your state BON may have workplace advocacy info on their website. Remember that you are responsible for the whole unit, not one or two people and if worse comes to worse (if they can't settle things like adults) then progressive discipline is an option. Under NO circumstances should anyone exhibit or accept abuse.

[MrsWampthang, BSN, RN]

Nothing in particular happened, I was just wondering how other managers handle employees. Our manager isn't very good at showing employees support or encouragement. During Emergency Nurses Week, there was nothing posted anywhere to indicate that this was our week. Let alone, we got nothing from her to indicate that she appreciated our hard work and dedication to our jobs. We finally complained enough up the ladder that she now has to spend time on the floor doing patient care, which until we complained, she was usually MIA during the day. There are two people in the leadership position in our department that I trust to handle complaints fair, honest, and unbiased. One is the nurse educator, and the other is our service line director, who isn't even a nurse but an RT by vocation. I am a big fan of Dale Carnegie and Stephen Covey and I love to read books on motivation and getting along with people so I love hearing about tricks of the trade for making the work place better for all the employees. Thanks,

Pam